Operations Manager

Company Description Set in the heart of Phnom Penh, Hôtel KVL is a cosmopolitan, design-driven destination welcoming both business and leisure travelers. The hotel blends urban sophistication with seamless comfort and contemporary style, offering thoughtfully designed workspaces, strong connectivity, and vibrant social areas. Guests experience an environment where productivity, inspiration, and relaxation come together. As part of Vattanac Group, a leading Cambodian enterprise in hospitality, luxury retail, real estate, food & beverage, and banking, Hôtel KVL reflects a commitment to innovation, quality, and curated experiences. Team members contribute to an elevated guest journey defined by design, engagement, and authentic connections.Role Description The Operation Manager is responsible for the overall performance of the hotel and the long-term strategic direction of all Hotel KVL. As such he/she is expected to set the tone for the hotel’s operating performance by leading the team from the front. His/her primary focus shall be on the performance of Hotel KVL, however; he/she shall provide support to the other Hotel KVL Properties and actively assist the Managing Director and Asset Manager in the development of the brand.The focus of the must be to deliver outstanding customer service, as this is the primary requisite for the long-term viability of the hotel.The Operation Manager shall maximize profitability of the hotel by managing the hotel’s finances through the planning and controlling of revenue streams, cash flow and expenses. The Operation Manager should also ensure that the assets are maintained in perfect working order and that the hotel meets all government and statutory requirements.Qualifications5 to 10 years ex/periences Diploma or degree in Hospitality Management, Business Administration, or a related field preferred.Proficiency in English; additional regional languages are an advantage.Candidates should possess strong Operations Management skills, including coordinating multiple departments and optimizing hotel processes.Candidates should possess a focus on Customer Satisfaction and Customer Service, with the ability to handle guest feedback and maintain high service standards.Candidates should possess excellent Communication skills, enabling clear interaction with guests, colleagues, and leadership.Candidates should possess Training and team development skills to coach staff, conduct onboarding, and deliver ongoing performance improvement.Relevant experience in hotel or hospitality operations management, ideally in an upscale or lifestyle property.Ability to work on-site in Phnom Penh, with strong organizational, problem-solving, and decision-making abilities.Interested candidates, please contact the HR Department below:Email: monyratana.khoeur@hotelkvl.comTelegram: 010 577 802