Operations Manager

Help run the party. Help grow the business.Pizza Party is a growing social enterprise with two connected ambitions: to serve seriously good pizza and create a practical pathway into paid work for autistic young people.We’re looking for a hands-on Operations Manager to keep the business running smoothly and help it grow. Someone who can take ownership of the daily detail, support the team and spot the opportunities that will make us a stronger, more successful business.You’ll work closely with the founders and kitchen team, turning plans into action and making sure great food is matched by reliable service.Our working environmentWe operate from a dark kitchen in Kentish Town, serving customers through delivery and collection, alongside catering and supper clubs. There’s no traditional restaurant floor: our customer experience depends on well-managed platforms, accurate menus, organised production and deliveries that arrive as they should.We also have three autistic trainees completing weekly shifts through a supported internship programme. Their experience is central to the business. You’ll help ensure the programme is well organised, trainees feel comfortable and included, and every shift offers meaningful opportunities to learn.This is a practical role in a small, growing business. You’ll need to be comfortable moving between planning, problem-solving and getting involved directly when the team needs you.What you’ll doKeep the business running smoothlyTake ownership of day-to-day operations, coordinating people, supplies, systems and schedules.Make sure we’re stocked with the ingredients, packaging, cleaning products and other essentials needed to operate reliably.Work with the kitchen team on ordering, stock levels and forecasting, avoiding shortages while controlling waste.Manage supplier relationships and help secure good quality, value and dependable service.Build clear, practical routines and checklists so the team knows what needs to happen and who is responsible.Coordinate staffing and operational requirements for delivery service, catering and supper clubs.Keep operational records, checks and relevant compliance requirements organised and up to date.Make delivery work brilliantlyOversee our delivery platforms, keeping menus, prices, descriptions, availability and opening hours accurate.Coordinate with the kitchen to keep preparation times realistic and orders moving smoothly.Ensure packing, order checks and rider handovers are consistently well managed.Plan and coordinate catering deliveries so orders arrive accurately and on time.Resolve delivery issues and customer complaints promptly, identifying recurring problems and fixing their causes.Monitor service performance, customer feedback, cancellations and refunds, turning what we learn into improvements.Make the internship programme meaningfulCoordinate trainee shifts and learning activities with the kitchen team and supported internship partners.Make sure each trainee has clear tasks, appropriate support and opportunities to build skills.Help the team adapt routines and communication to individual needs.Keep track of progress, gather feedback and identify where the programme could work better.Make sure trainees remain engaged, comfortable and included, with learning that supports their progression towards paid work.Help us grow sustainablyUnderstand the numbers behind the business, including sales, food and packaging costs, labour, platform fees and margins.Monitor performance and recommend practical ways to improve efficiency and profitability.Identify opportunities to grow orders, repeat custom, catering, events and local partnerships.Work with the founders on promotions and commercial initiatives, checking that they make financial sense.Turn promising ideas into clear actions and track whether they deliver results.What you’ll bringExperience managing operations in hospitality, food delivery, catering or a similarly fast-moving business.Strong organisation and follow-through: you notice what needs doing and make sure it gets done.An understanding of delivery platforms and the details that create a reliable customer experience.Confidence managing stock, suppliers, schedules and competing priorities.Business acumen and the ability to use numbers to make sound decisions.A proactive approach to finding opportunities and solving problems.Clear communication, sound judgement and a calm manner under pressure.Empathy, patience and a commitment to helping autistic young people get the most from their placements.The flexibility and initiative to work effectively in a small, growing team.Experience with supported employment or internship programmes would be valuable, but is not essential.What we offerA salary of £40,000–£45,000 per year, depending on experience.Real ownership and the opportunity to shape how a growing business operates.Close collaboration with the founders across day-to-day delivery and future growth.A role where commercial success helps create opportunities for autistic young people.ApplySend us your CV and a short introduction by direct message. Tell us about an operation you’ve helped run or improve, and why you’d like to help grow Pizza Party.