Operations Manager

Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations across 25 states. The company provides long-term career paths for over 45,000 Associates and is widely recognized for its strong, loyal Customer base. Waffle House is committed to serving great food and caring for people on both sides of the counter, focusing on Customers and Associates alike. Known for being open around the clock, Waffle House offers a unique, fast-paced work environment. With a culture of promoting from within, the company supports professional growth in both Restaurant Operations and Corporate Support roles.Role Description The Operations Manager role at Waffle House, Inc. is a full-time, on-site position based in Smyrna, GA. This role oversees day-to-day restaurant operations, ensuring consistent delivery of quality food, excellent Customer service, and adherence to company standards. The Operations Manager manages staffing levels, supervises and coaches Associates, and supports hiring, training, and performance feedback to build effective teams. Responsibilities include monitoring sales and operating costs, supporting inventory control and cash handling procedures, and helping maintain a safe, clean, and compliant work environment. The Operations Manager collaborates with leadership to execute operational initiatives, drive continuous improvement, and uphold Waffle House’s culture and mission.Qualifications Demonstrated experience in restaurant or hospitality operations, including scheduling, shift management, and daily store supervision.People leadership skills, such as team coaching, performance management, conflict resolution, and building an inclusive, respectful workplace.Strong Customer service focus, with the ability to handle guest concerns, maintain service standards, and create a welcoming environment.Operational and financial acumen, including basic budgeting, cost control, cash handling oversight, and understanding of key performance metrics.Organizational and problem-solving skills to prioritize tasks, respond to operational issues, and support continuous improvement.Ability to work on-site in Smyrna, GA, with flexibility for early mornings, late nights, weekends, and holidays as needed.Effective written and verbal communication skills, with the ability to collaborate with Associates, Customers, and leadership.Previous management experience in food service or a related field is preferred; high school diploma or equivalent required, post-secondary education is a plus.