Operations Manager

Key Responsibilities

Manage and oversee daily café operations and ensure smooth workflow.Manage branches and monitor overall operational performance.Lead, manage, and supervise teams while monitoring employee performance.Ensure compliance with operational policies and procedures.Monitor and control operational costs and expenses.Oversee inventory, procurement, and supplier management.Ensure the availability of materials and operational requirements across branches.Maintain product and service quality and ensure compliance with established standards.Enhance customer experience and address customer feedback and complaints.Monitor key operational performance indicators across branches.Identify operational challenges and implement appropriate solutions.Participate in establishing, preparing, and opening new branches.Contribute to expansion plans and improve operational efficiency.Prepare and monitor operational reports and provide recommendations to management.

Qualifications

Diploma or Bachelor’s Degree.Experience in similar companies within the coffee and café industry.Preference will be given to candidates with experience working with leading coffee brands.Strong leadership and effective communication skills.Strong problem-solving skills.Ability to efficiently manage and operate café businesses.