Operations Manager

Company DescriptionDynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.Job DescriptionWe're looking for a dynamic and organized Operations Manager to join our team in Waterloo or Mason City, United States. In this pivotal role, you'll be the driving force behind our day-to-day operations, ensuring seamless coordination across departments and delivering exceptional results. As Operations Manager, you'll combine strategic thinking with hands-on leadership to optimize processes, support our team, and drive organizational success. If you're passionate about building efficient systems, fostering collaboration, and making a tangible impact, we'd love to hear from you.Oversee daily operations and manage assigned team members, providing coaching, feedback, and performance support to ensure excellenceDevelop, implement, and maintain comprehensive project plans and operational documentation to facilitate timely communication and successful project deliveryConduct regular team meetings with staff and leadership to align on goals, address challenges, and celebrate winsManage budgets, forecasting, and financial planning in collaboration with senior leadership to ensure organizational sustainability and growthGenerate and present weekly and monthly reports on operational metrics, project progress, and key performance indicatorsCoordinate resource allocation and scheduling to optimize efficiency and support project-related activitiesEstablish and maintain quality standards across all operational processes, assessments, and deliverablesBuild and nurture relationships with partners, stakeholders, and customers through professional communication and transparent engagementCollaborate cross-functionally with leadership on program development, contract management, human resources initiatives, and business development strategiesIdentify process improvement opportunities and implement innovative solutions to enhance operational efficiencySupport onboarding and assignment processes for new team members and customersManage multiple priorities simultaneously while maintaining attention to detail and meeting deadlinesPerform additional duties as assigned to support organizational objectivesQualificationsBachelor's degree in business, management, organizational development, or related field from an accredited institution; or equivalent professional experienceMinimum 3 years of supervisory or management experience, with demonstrated success leading and developing teamsProven experience in project management, program operations, or related operational rolesStrong proficiency in time management, organizational systems, and process optimizationExcellent communication and interpersonal skills with the ability to engage effectively across all organizational levelsExperience with budget management, financial forecasting, and resource planningProficiency with business software, data analysis tools, and reporting systemsKnowledge of contract management, vendor relations, and stakeholder engagementCommitment to customer-focused service delivery and inclusive team environmentsAbility to work flexibly and adapt to changing priorities and organizational needsStrong leadership capabilities with a supportive and motivational approach to team managementBackground in business development or strategic planning (preferred)Additional InformationDiversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development, and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing, and retaining a base of employees that reflects the diversity of our customers is essential to our success.Living DynamicWe believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.Equal Opportunity EmployerAPM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact recruitassist@apmnet.us.