Operations Manager

Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations across 25 states. The company provides long-term career paths for over 45,000 Associates and is widely recognized for its strong customer loyalty and iconic brand presence. Waffle House is committed to serving great food while caring for people on both sides of the counter—Customers and Associates alike—and operates 24/7 to meet guest needs at any time of day. With a culture of promoting from within, Waffle House offers advancement opportunities in Restaurant Operations and Corporate Support, inviting team members to help carry forward a mission that began in 1955.Role Description The Operations Manager is a full-time, on-site role based in the Greater Jackson Area, responsible for overseeing daily restaurant operations across assigned locations. This role includes managing staffing levels, scheduling, and team performance to ensure consistent, high-quality service and adherence to Waffle House standards. The Operations Manager monitors food safety, cleanliness, and operational procedures, analyzes sales and cost reports, and implements action plans to drive revenue and control expenses. This position also focuses on training, coaching, and developing Associates for internal promotion, while fostering a safe, inclusive, and customer-focused work environment. The Operations Manager collaborates with leadership to support company initiatives and maintain strong relationships with both Customers and Associates.Qualifications Demonstrated experience in restaurant or retail operations management, including staff supervision and day-to-day oversight of multiple units or a high-volume location.Strong leadership and people management skills, with the ability to train, coach, motivate, and develop diverse teams in a fast-paced environment.Proficiency in customer service and conflict resolution, with a commitment to creating positive experiences for guests and team members.Solid understanding of budgeting, basic financial analysis, and cost control practices (e.g., labor, inventory, and waste management).Knowledge of food safety, sanitation standards, and compliance with company policies and local regulations.Excellent organizational, time management, and problem-solving skills, with the ability to prioritize and make sound decisions under pressure.Effective verbal and written communication skills, including the ability to provide clear instructions and feedback.Flexibility to work varied shifts, including early mornings, late nights, weekends, and holidays, based on operational needs.High school diploma or equivalent required; additional education in hospitality, business, or management is beneficial.Previous experience in a quick-service or casual dining environment is preferred, but candidates with