Operations Manager

National Window Film is a union window film contractor. Our installers are members of IUPAT District Council 21, and we work outside DC21 under the IUPAT National Specialty Agreement for Window Film. The Operations Manager runs NWF day to day. You'll lead union crews, schedule jobs, manage film, vehicles, and the warehouse, and serve as the company's contact with the unions.Job ResponsibilitiesPeople ManagementHire installers directly or through DC21 referrals, manage the 60-day probation, and make sure new hires apply to the union within 30 daysAssign crews and appoint working foremen. Review performance and coach, discipline, or discharge for proper cause under our union agreementsAct as the company's labor relations representative on grievances, direct the job-site safety program, and sit on the joint safety and policy committees with DC21Union and Labor ComplianceServe as the company's contact with DC21 and other IUPAT district councils, and keep NWF in good standing with DC21 and its fundsOutside DC21, send IUPAT job notices, staff crews to national-agreement local-hire ratios, and file weekly employee listsClassify each job as standard, prevailing wage or PLA before pricing, and confirm crews hold required certificationsApply contract pay rules (shifts, height rate, driving time, per diem, show-up pay) and get accurate hours to payroll so monthly remittances and dues are filed by the 30th. This role does not perform bargaining-unit work.Job ManagementSchedule installations in SIPS, balancing customer dates, crew skills and availability, site access and materialsManage film inventory at the Bound Brook warehouse, and order on time from suppliersWith the contracts and insurance team, prepare pre-job paperwork (safety plans, certificates of insurance, state and public works registrations), then close out jobs and warranty registrationsCustomer ServiceBuild a culture of responsive, friendly service that makes NWF easy to work withAnswer customer calls and emails promptly and professionallyKeep job records current from lead through completionSales SupportGive NWF sales labor-hour estimates, wage classifications and scheduling input for bidsPrice labor-only work for affiliated companies using the intercompany pricing policyCoordinate with affiliated offices on shared labor and schedulingFinancial ManagementOwn NWF's operating results by managing job profitability and controllable costsGive accounting timely job progress and completion data for billing, including progress billingManage company vehicles (maintenance, mileage, replacement planning) and keep monthly inventory counts accurateQualifications3+ years managing field crews for a construction trade contractor, with a record of hiring, leading and holding crews accountable. Union glazing, glass, window film or finishing trades experience is strongly preferred.Working knowledge of collective bargaining agreements, union dispatch, fringe benefit reporting, and prevailing wage or PLA workOrganized, clear communicator, comfortable with Google Workspace, CRM and scheduling software. Window film knowledge is a plus, and we provide training.OSHA 30 (or within 90 days) and a valid driver's license for travel in NJ, PA, DE and NYCBenefits & PerksMonthly and quarterly bonus programPaid Time Off plan for full time employeesMedical, Dental, Vision, and more *For eligible employees401(k): American Window Film will match 3% of what you contributeAmerican Window Film Perks:Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.People Helping People - take an extra day off to help someone out or contribute to a worthy causeFitness, Health and Wellness allowance - get $250 towards any health and wellness activityWe not me time - get $300 when you spend time with a co-worker outside of work*perks subject to terms and conditions and may change at any timePAY RANGE: $70,000–$75,000/yr + 20% bonus (OTE: $90,000+/yr)National Window Film provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, or any other status protected by law.