Operations Manager

Operations ManagerFull-Time, Hybrid - North LondonSalary: £60,000 per annum + Performance BonusAre you a systems-driven operations professional who loves optimizing workflows, managing international logistics, and building scalable foundations for growth?We are a fast-growing, design-led home technology brand creating premium cleaning and air care solutions. At the heart of the company is a philosophy to create home appliances that are functional, beautifully designed, and a pleasure to useOperating a thriving direct-to-consumer (D2C) model alongside strategic UK and EU retail partnerships, we are building a platform engineered for easier living and long-term scaling.We are looking for an analytical, proactive Operations Manager to take full ownership of our global supply chain, logistics network, and day-to-day business infrastructure!What You’ll Be Doing:Global Logistics & 3PL Governance: Coordinate day-to-day order fulfilment and multi-regional inventory management. Hold our UK and EU 3PL partners strictly accountable to performance targets and SLAs.Inbound Freight & Compliance: Oversee international shipping routes and sea/air freight forwarding (primarily imports from East Asia). Manage customs clearance, duties compliance, and maintain robust operational documentation.Process & Tech Optimization: Monitor operational metrics and continuously map out standard operating procedures (SOPs). Support the business through system updates, including an upcoming transition to a Shopify web platform to ensure backend data flows map correctly.Cross-Functional Collaboration: Partner with customer support, supply chain, and retail partners to completely align day-to-day operations with our commercial objectives and premium brand standards.What We’re Looking For:4+ years of operations management experience within a fast-paced E-commerce, D2C, or Omnichannel retail brand.Deep knowledge of managing multi-location international logistics and handling freight forwarding from East Asia.Strong data literacy with a proven ability to use spreadsheets or business intelligence tools to inform commercial decisions and track margins.A seasoned manager who is highly proficient with digital collaboration tools and thrives in a modern hybrid team environment.Desirable (But Non-Essential):A Bachelor’s degree in business, operations management, or a related field.Professional certifications such as CMI Level 5, IOE&IT Level 3/5, APICS CPIM, or a NEBOSH General Certificate.How to Apply:Please apply directly via the application link below. Important: To ensure your application is reviewed, please include a brief note or cover message with your submission listing the specific e-commerce platforms and inventory/ERP systems you have previously used to manage backend data flows and order fulfilment.No agencies please