Operations Manager

POSITION SUMMARYIsaac Morris Ltd. is seeking a dynamic, highly organized and systems-oriented Operations Manager to oversee end-to-end customer order execution, inventory management, transportation and logistics, and operational process development. This role will work directly with the Chief Operating Officer and serve as a key operational leader across the organization, driving execution, accountability, visibility and continuous improvement in a fast-paced wholesale apparel environment.CUSTOMER ORDER FLOW & EXECUTION

• Manage the full lifecycle of wholesale customer orders from PO receipt and order entry through allocation, release,shipment, ASN and invoicing.
• Drive on-time, in-full (OTIF) execution and proactively identify order, inventory, routing or delivery risks before they impactthe customer.
• Coordinate with Sales, Production, Planning, Allocation, Compliance, Finance and Warehouse teams to resolve shortages,delays and fulfillment exceptions.
• Ensure customer routing guides, ship windows, labeling, ticketing and retailer-specific requirements are followed.INVENTORY MANAGEMENT
• Maintain strong inventory controls and visibility across company and third-party warehouse locations.
• Monitor receipts, allocations, available inventory, inventory aging, adjustments, transfers and discrepancies.
• Establish cycle-count, reconciliation and root-cause processes to improve inventory accuracy between ERP and WMSplatforms.
• Partner with Planning and other stakeholders to improve inventory turns and reduce excess, obsolete and strandedinventory.TRANSPORTATION & LOGISTICS
• Oversee domestic transportation including LTL, FTL, parcel, drayage and container movements, including collect andprepaid programs.
• Manage carrier and 3PL performance, shipment scheduling, delivery appointments, routing compliance and freightexceptions.
• Drive freight-cost optimization while maintaining customer service and delivery requirements.
• Monitor transportation KPIs, claims, accessorials and service performance, and develop corrective action plans whenrequired.ERP, WMS, EDI & OPERATIONAL SYSTEMS
• Serve as a strong operational liaison between Operations, IT, Finance, Sales, Warehousing and other stakeholders for ERPworkflows involving customer orders, inventory, allocation, item master data, shipping and invoicing.
• Translate operational business requirements into clear system needs and work closely with IT and system partners toensure ERP workflows support day-to-day operations effectively.
• Ensure data integrity across ERP, WMS, EDI and related operational systems and integrations.
• Understand and support wholesale EDI transactions such as 850, 855, 856 and 810, along with customer portals androuting platforms.
• Partner with IT and business teams to identify automation opportunities, eliminate manual processes and improveoperational reporting.
• Develop KPI dashboards and exception reporting that provide management with clear visibility into operationalperformance.SOPs, CONTROLS & CONTINUOUS IMPROVEMENT
• Write, implement and maintain SOPs across Operations, Logistics, Order Management, Inventory Control andWarehouse-related workflows.
• Standardize processes, ownership, escalation paths and operating controls across teams and external 3PL partners.
• Perform root-cause analysis on recurring operational issues and implement sustainable corrective actions.
• Build scalable processes that support continued company growth without sacrificing execution or customer service.RETAILER COMPLIANCE & CHARGEBACK MANAGEMENT
• Ensure adherence to retailer vendor manuals, routing guides, ASN requirements, carton specifications and deliverywindows.
• Monitor operational chargebacks and deductions, identify root causes and implement preventive controls.
• Partner cross-functionally to improve compliance performance and reduce avoidable deductions.LEADERSHIP & CROSS-FUNCTIONAL MANAGEMENT
• Provide day-to-day leadership and accountability across operational workflows and priorities.
• Act as an escalation point for time-sensitive customer, warehouse, inventory and transportation issues.
• Partner closely with the COO on operational initiatives, systems improvements, process design and execution.
• Communicate clearly across departments and ensure issues are driven through resolution with defined ownership andtimelines.KEY PERFORMANCE INDICATORS
• OTIF / on-time shipment and delivery performance; order cycle time, fill rate and backlog management.
• Inventory accuracy, inventory turns and reconciliation performance.
• Freight cost and carrier / 3PL service performance.
• Retailer chargebacks, routing violations and operational deductions.
• SOP compliance, exception resolution and process-improvement results.QUALIFICATIONS
• 5+ years of operations, logistics, supply chain or order-management experience; wholesale apparel, consumer products orretail distribution experience strongly preferred.
• Strong knowledge of wholesale order flow, retailer compliance, inventory management, transportation and 3PL operations.
• Hands-on experience working with ERP and WMS platforms, EDI workflows and customer routing / vendor portals.
• Advanced Excel skills; experience with Power BI or similar reporting tools is a plus.
• Demonstrated ability to document SOPs, build controls, analyze data and improve business processes.
• Strong sense of urgency, ownership and follow-through with the ability to manage multiple priorities in a high-volumeenvironment.
• Excellent written and verbal communication skills and the ability to work effectively across departments and levels ofmanagement.
• Bachelor's degree in Supply Chain, Operations, Business or a related field preferred, or equivalent relevant experience.WORK ENVIRONMENT
• This is a full-time, in-office position based in New York, NY, Monday through Friday.
• The role requires regular collaboration with internal teams, warehouses, 3PL partners, carriers, customers and otherexternal partners.Salary: $90,000-$100,000