Operations Manager

Company Description Kargo Courier is a same-day courier service based in Roseville, MN, serving a wide range of companies across the Twin Cities area. The organization operates a diverse fleet of vehicles, from compact cars to cargo vans, to meet various delivery needs. While specializing in medical and pharmaceutical deliveries, Kargo Courier supports clients in multiple industries and offers deliveries up to 400 miles from the Twin Cities. Drivers are strategically stationed throughout the region to help ensure pick-up times within approximately 45 minutes, supporting responsive and reliable service. The team is focused on efficient, customer-centered operations that help partner businesses flourish.Role Description The Operations Manager is a full-time, on-site role located in Roseville, MN, responsible for overseeing daily courier operations and ensuring timely, accurate deliveries. This role manages driver scheduling and dispatch, monitors route efficiency, and coordinates vehicle utilization across the fleet. The Operations Manager works closely with customers and internal staff to resolve issues, maintain service quality, and support compliance with any industry-specific requirements, particularly for medical and pharmaceutical deliveries. Day-to-day responsibilities include supervising operational staff, tracking performance metrics, optimizing processes, and collaborating with leadership on continuous improvement and cost-effective service delivery. The role also involves maintaining clear documentation, supporting safety standards, and contributing to a positive, inclusive workplace culture.Qualifications Experience in operations management or logistics leadership, preferably in courier, transportation, or related industries.Strong skills in scheduling, dispatch coordination, and route planning to optimize fleet efficiency.Ability to manage and mentor staff, foster teamwork, and maintain professional relationships with drivers and office personnel.Customer service and communication skills to work effectively with clients and resolve service issues promptly.Organizational and problem-solving abilities to handle multiple priorities in a fast-paced environment.Comfort with basic office software and systems (e.g., spreadsheets, dispatch or routing tools); familiarity with logistics software is a plus.Understanding of safety practices and compliance considerations, especially for medical and pharmaceutical deliveries.High level of reliability, attention to detail, and commitment to non-discriminatory, inclusive work practices.Prior experience in the Twin Cities market or knowledge of local geography is beneficial.Relevant education or training in operations, business, supply chain, or a related field is preferred but not required with equivalent experience.