Operations Manager

Position OverviewA growing service-based organization is seeking an experienced Operations Manager to oversee multi-site field operations. This role is responsible for ensuring safe, compliant, and high-quality service delivery while managing staffing, logistics, customer service, performance, and financial results.Key ResponsibilitiesLead and support multi-site teams, including hiring, onboarding, training, and performance managementFoster a culture of accountability, collaboration, and operational excellenceCoordinate routing, dispatch, and field service activities to ensure efficient and timely service deliveryMonitor daily operations and adjust plans to address staffing, equipment, and customer needsEnsure compliance with health, safety, environmental, and transportation regulationsConduct regular safety audits, inspections, and training initiativesManage escalated customer concerns and maintain strong relationships with key accountsIdentify trends and implement process improvements to enhance service qualityOversee operational budgets, monitor costs, and identify efficienciesSupport forecasting, planning, and cost-control initiatives while maintaining service standardsProvide regular operational reporting and performance updates to senior leadershipMaintain clear communication between operations, field teams, and support functionsServe as the primary decision-maker for urgent or after-hours operational issuesCoordinate resources and communicate effectively during critical situationsIdentify opportunities to improve productivity, safety, and profitabilityEncourage team-driven initiatives and process enhancementsQualifications3–5 years of operations management experience in field service, logistics, or service-based industriesExperience managing multiple locations, teams, and budgetsStrong knowledge of health, safety, and regulatory compliance requirementsProven leadership, communication, and problem-solving skillsExperience with operational reporting systems and workforce management tools preferredPost-secondary education in Business, Operations Management, or a related field is an assetQualified candidates are invited to apply. All applications will be handled with discretion.