Operations Manager

Detailed Job DescriptionEnterprise IT Operations and Field Services Delivery Manager with 15 years of international leadership directing high availability of production environments, mission-critical infrastructure, and geographically dispersed technical workforces.Proven expertise in 24/7 Command Centre governance, Major Incident Management (MIM), and high- volume hardware deployments across safety-critical operational hubs, remote field assets, and corporate offices. Adept at driving operational governance, workforce capacity forecasting, shift roster management, and field technician dispatch. Expert inITIL v4 frameworks, walk-in TechZone operations, OT/IT interface availability, and multi-vendor contract performance.Workforce Planning and Capacity of Logistics Resource scheduling, 24/7 roster management, field travel coordination, shift capacity forecasting, cross-skilling, and site safety compliance.Tools ServiceNow, HP Service Manager (HPSM), Jira Service Management, ITIL FrameworksCertifications Certificate -ITIL Information Technology KnowledgePRINCE2® Practitioner Certificate in Project Management | Certified Scrum Master (CSM)Must Have Skills:Operations & Projects ManagerOperations Manager – Command Centre,Operations Manager – Field Services, TechZone Part of end-to-end IT support team which also managed projects