Operations Manager

We are looking for a self-motivated and results-driven operations manager to direct and manage our organization's operational activities and improve internal processes and increase operational efficiency. - Bachelors Degree and above.- minimum 5 years management experience.- Good knowledge of different business functions.- Strong leadership qualities.- Excellent communication skills.- Highly organized.- Strong work ethic.- Good interpersonal skills.- Meticulous attention to detail.- Computer literate.- Proactive nature.THE ROLELead daily operations across all departments, maintain high service standards and work with the Managing Director to deliver business goals.KEY RESPONSIBILITIESOperations Management

• Oversee the bar, kitchen, floor and support departments.
• Manage the day shift, including opening, service and handover.
• Develop and enforce standard operating procedures (SOPs).
• Coordinate kitchen, bar, service, security and accounts teams.
• Oversee venue maintenance, equipment, health, safety and hygiene.Stock & Inventory
• Supervise stocktaking and reconcile inventory against sales.
• Manage requisitions, store issues and stock control.
• Source suppliers, negotiate terms and manage relationships.
• Investigate wastage, shortages and variances; take corrective action.Sales, POS & Cost Control
• Manage the POS system, monitor sales and review end-of-day reports.
• Resolve sales and stock discrepancies.
• Track operating costs and identify ways to improve profitability.
• Prepare operational and performance reports for management.People Management
• Lead and motivate staff across departments.
• Manage recruitment, onboarding and training.
• Prepare rotas, monitor attendance and maintain staff records.
• Conduct performance reviews and handle disciplinary matters.Guest Experience
• Maintain consistent service standards.
• Handle guest feedback and complaints professionally.Events & Marketing
• Plan and execute events and weekly programmes.
• Coordinate events, banquets and functions.
• Work with the social media team on promotions and event content.Executive Support
• Support the MD with scheduling, proposals and correspondence.
• Follow up on key decisions and action points.