Operations Manager - E-commerce & Supply Chain

ROLE DETAILSIndustry: Apparel & Fashion / E-commerceFunction: Operations / Supply Chain

Employment Type: Full-timeExperience: 8+ yearsCompensation: Fixed + Variable + ESOP (ESOP structure to be confirmed)Location: Okhla, New DelhiWork Mode: Work from OfficeWork Schedule: Monday–SaturdayTHE ROLEWe are looking for an experienced Operations Manager to own and drive our client's end-to-end operational ecosystem across inventory, supply chain, warehouse, fulfilment, logistics and marketplace operations.This is a business-critical role that goes beyond day-to-day warehouse management.

You will be responsible for building a predictable, efficient and scalable operating system that enables them to grow across channels without compromising on availability, speed, accuracy, cost or customer experience.You will work closely with production, warehouse, customer service, finance, marketplaces, technology and external logistics partners, acting as the central point of ownership for operational execution.The ideal candidate is someone who can think strategically, plan ahead and still get into the details when required — someone who can identify operational gaps, build processes around them and take complete ownership of outcomes.WHAT YOU'RE LOOKING FOR

• An experienced operations professional with strong exposure to e-commerce, D2C, marketplace or multi-channel businesses.
• Someone who understands operations end-to-end, from demand planning and inventory procurement through warehouse fulfilment, dispatch, logistics, returns and reconciliation.
• Strong understanding of inventory planning, forecasting, stock availability, inventory ageing and working capital efficiency.
• Ability to translate business and sales forecasts into operational capacity and inventory plans.
• Strong experience managing and coordinating with 3PL, courier and logistics partners.
• Someone who can work cross-functionally and drive closure across production, warehouse, customer service, finance and corporate teams.
• Strong analytical and problem-solving ability with a data-driven approach to operational decision-making.
• A process builder who can establish SOPs, KPIs, MIS and operating rhythms rather than simply manage existing processes.
• Strong ownership mindset with the ability to independently identify issues, prioritise them and drive solutions.
• Comfortable operating in a high-growth environment where processes and systems are continuously evolving.
• Clear and effective communication with both ground-level teams and senior management.WHAT YOU'LL OWNEND-TO-END OPERATIONS
• Own the overall operational flow across inventory, warehouse, fulfilment, logistics and order management.
• Ensure seamless movement of products from production/inbound through storage, fulfilment, dispatch, delivery and returns.
• Establish operational plans aligned with business growth, sales targets and channel requirements.
• Monitor operational performance and proactively identify risks, bottlenecks and capacity constraints.
• Ensure operational SLAs are consistently achieved across functions and partners.
• Build a scalable operating model that can support significant growth in orders, SKUs and sales channels.SUPPLY CHAIN & INVENTORY PLANNING
• Own inventory planning and forecasting across Salty's D2C and marketplace channels.
• Analyse historical sales, demand trends, channel performance and upcoming business requirements to plan inventory.
• Ensure optimum inventory availability while controlling overstock, stock-outs and working capital blockage.
• Monitor stock movements, replenishment, transfers and inventory allocation across channels.
• Track inventory ageing, slow-moving and dead stock and drive corrective actions.
• Coordinate with production and relevant stakeholders to ensure timely availability of inventory.
• Establish inventory planning and replenishment processes that can scale with business growth.WAREHOUSE & FULFILMENT MANAGEMENT
• Oversee warehouse operations including inbound, put-away, storage, picking, packing, dispatch, returns and stock reconciliation.
• Set and monitor productivity, accuracy, turnaround time and fulfilment SLAs.
• Identify warehouse capacity requirements based on projected business volumes.
• Ensure efficient utilisation of manpower, space and operational resources.
• Drive improvements in warehouse processes, layouts, workflows and productivity.
• Ensure high inventory accuracy through systematic audits, cycle counts and reconciliation.
• Work with warehouse teams to resolve operational bottlenecks and recurring issues.LOGISTICS & 3PL MANAGEMENT
• Own relationships and operational coordination with 3PL, courier and logistics partners.
• Monitor dispatch, delivery, RTO, NDR, returns and other logistics performance metrics.
• Establish and monitor partner SLAs and ensure service levels are maintained.
• Identify recurring logistics issues and work with partners to improve performance.
• Evaluate operational performance and identify opportunities for cost optimisation and service improvement.
• Ensure timely escalation and resolution of delivery and fulfilment issues.MARKETPLACE & MULTI-CHANNEL OPERATIONS
• Oversee operational execution across the D2C website and marketplaces such as Amazon, Flipkart and Myntra.
• Ensure accurate channel-wise inventory availability and order flow.
• Monitor marketplace fulfilment requirements, operational SLAs and inventory commitments.
• Coordinate with internal teams and marketplace stakeholders to resolve operational issues.
• Ensure systems accurately reflect orders, inventory, dispatches, cancellations and returns across channels.
• Identify operational challenges arising from multi-channel selling and build processes to address them.SYSTEMS, WMS/OMS & DATA
• Own the operational usage and effectiveness of WMS, OMS and inventory/order management systems.
• Ensure accurate data flow between sales channels, inventory systems, warehouse and logistics partners.
• Work with technology/internal teams to identify system gaps and improve operational workflows.
• Drive automation wherever possible to reduce manual intervention and operational errors.
• Build dashboards and reporting mechanisms to provide management with clear visibility into operational performance.PROCESS EXCELLENCE & SOPs
• Build, document and continuously improve SOPs and operational processes across the supply chain.
• Identify process gaps, root causes and recurring operational inefficiencies.
• Implement systems and controls to improve speed, accuracy, cost and scalability.
• Establish clear ownership and escalation mechanisms across operational functions.
• Build processes that reduce dependency on individual team members and enable consistent execution.MIS, KPIs & MANAGEMENT REPORTING
• Establish and track key operational KPIs across inventory, fulfilment, warehouse and logistics.
• Prepare regular MIS and performance reports for management.Track metrics such as:
• Order fulfilment TAT
• Inventory accuracy
• Stock availability
• Inventory ageing
• Warehouse productivity
• Dispatch SLA
• RTO / NDR
• Return rates
• Logistics performance
• Cost per order
• Operational losses
• Use data to identify trends, anticipate problems and recommend corrective actions to management.CROSS-FUNCTIONAL LEADERSHIP
• Act as the central operational link between production, procurement, warehouse, customer service, finance, technology, marketplaces and logistics partners.
• Ensure dependencies between teams are proactively identified and resolved.
• Work with leadership to translate business plans into operational requirements.
• Drive accountability across internal teams and external partners.
• Ensure operational issues are owned through to closure rather than being passed between functions.COST & OPERATIONAL EFFICIENCY
• Identify opportunities to reduce operational costs without compromising service quality.
• Optimise warehouse, logistics, manpower and fulfilment costs.
• Analyse operational spends and identify inefficiencies or leakages.
• Work towards improving cost per order, inventory turns and overall operational productivity.
• Build processes that allow the business to scale volumes without proportionately increasing operational costs.REQUIREMENTS
• 8+ years of experience in operations, supply chain, e-commerce operations, fulfilment or a related field.
• Strong experience in D2C, e-commerce, marketplace or multi-channel businesses.
• Proven experience managing end-to-end operations, not just warehouse operations.
• Strong experience in inventory planning, forecasting, stock management and supply chain coordination.
• Experience managing warehouse operations and fulfilment at scale.
• Experience working with 3PL, courier and logistics partners.
• Strong understanding of marketplace and D2C operational workflows.
• Experience working with WMS/OMS and inventory/order management systems.
• Strong analytical, planning, problem-solving and stakeholder-management skills.
• Demonstrated ability to build processes, SOPs, KPIs and reporting systems.
• Ability to manage ambiguity and operate effectively in a fast-growing startup environment.
• Must be willing to work from office in Okhla, New Delhi.GOOD TO HAVE
• Experience managing operations for a high-growth D2C/e-commerce brand.
• Experience handling Amazon, Flipkart, Myntra and D2C website operations.
• Prior experience with Unicommerce/Uniware or similar WMS/OMS platforms.
• Experience managing high-SKU and high-order-volume environments.
• Experience in inventory optimisation and working-capital management.
• Experience in logistics cost optimisation and 3PL performance management.
• Experience building operations from an early-stage/high-growth environment.
• Exposure to automation, integrations and technology-led operational improvements.