Operations Manager - Hajj Services

Responsibilities

Manage and oversee daily Hajj and Umrah operations, ensuring operational efficiency and service excellence.Develop and implement operational plans aligned with company objectives and seasonal requirements.Supervise pilgrim services, including accommodation, transportation, catering, and hospitality.Oversee field operations across the Holy Sites (Mina, Arafat, and Muzdalifah).Coordinate with the Ministry of Hajj and Umrah, government authorities, and service providers.Monitor operational performance, KPIs, budgets, and resource utilization.Lead operational teams and ensure workforce readiness during Hajj and Umrah seasons.Ensure compliance with regulatory requirements, quality standards, and health and safety policies.Handle operational challenges, emergencies, and pilgrims' feedback to ensure a seamless experience.Prepare operational reports and drive continuous improvement initiatives.

Requirements

5 years of experience as an Operations Manager* Proven leadership, management, and operational planning skills.* Strong knowledge of Hajj and Umrah operations and seasonal requirements.* Experience in managing field operations across the Holy Sites (Mina, Arafat, and Muzdalifah).* Excellent communication, coordination, and stakeholder management skills.* Ability to manage large operational teams and workforce deployment.* Strong problem-solving, decision-making, and crisis management skills.* Ability to work under pressure, particularly during peak Hajj and Umrah seasons.* Knowledge of relevant government regulations and Ministry of Hajj and Umrah requirements.* Excellent organizational, time management, and multitasking skills.* Strong analytical skills, KPI monitoring, and operational reporting.* Ability to manage operational budgets and optimize resources.* Flexibility, adaptability, and commitment to operational excellence.* Strong understanding of quality standards, health, safety, and risk management.* High level of accountability, professionalism, and confidentiality.* Ability to coordinate effectively with government entities, service providers, and strategic partners.Bachelor’s degree or higher