Operations Manager (Healthcare Services)

Monroe Consulting Group Indonesia, on behalf of a multinational healthcare provider, is currently looking for an Operations Manager (Healthcare Services) that will be working in Bali with responsibilities covering Front Office, Nursing, and Pharmacy teams, with a strong emphasis on team leadership and service excellency.ResponsibilitiesLead and manage Patient Services, Front Office, Nursing and Pharmacy teams to ensure effective coordination and service delivery.Monitor the end-to-end patient journey, from registration and consultation through treatment and follow-up, and identify opportunities to improve patient experience.Oversee the day-to-day operations, ensuring smooth, efficient and high-quality patient services.Establish and monitor operational KPIs related to patient flow, waiting time, service quality, productivity and patient satisfaction.Identify operational issues and bottlenecks, develop practical solutions, and drive continuous improvement.Work closely with medical, clinical and support teams to ensure seamless coordination of cancer treatment and patient care.Manage and develop operational teams through hands-on leadership, coaching and performance management.Handle and resolve escalated patient or service-related issues in a timely and professional manner.Requirements:Bachelor's degree in a relevant discipline.Proven experience in hospital or healthcare operations.Strong exposure to Patient Services, Front Office, Business Office, or hospital operations.Previous team management experience.Strong people management and stakeholder management skills.Exposure to oncology, radiotherapy, nuclear medicine, or specialist healthcare services is an advantage.Good command of English.Willing to be based in Bali.