Operations Manager - Import & Export

We are looking for an experienced Operations Manager – Import & Export to manage and supervise day-to-day import and export operations, ensuring smooth shipment execution, timely documentation, coordination with customers, shipping lines, customs brokers, transporters, and internal teams.Key Responsibilities1. Import & Export OperationsManage end-to-end import and export shipments from booking to final delivery.Coordinate with shipping lines, freight forwarders, customs brokers, transporters, and overseas agents.Handle shipment bookings, container planning, vessel schedules, and shipment follow-ups.Monitor ETD, ETA, transshipment, port operations, and delivery status.Ensure shipments are executed within agreed timelines and customer requirements.2. DocumentationSupervise preparation and verification of shipping and export/import documents.Ensure timely submission of invoices, packing lists, shipping instructions, BL drafts, certificates, COO, insurance and other required documents.Coordinate with the documentation team for accurate and timely document submission.Ensure compliance with customs and applicable import/export regulations.3. Customs & Port CoordinationCoordinate with customs teams for customs clearance.Monitor shipping bills, bills of entry, examination, assessment, clearance and delivery.Resolve operational issues related to customs, ports, shipping lines and transporters.Ensure compliance with port and customs procedures.4. Team ManagementLead and supervise the operations team.Allocate shipments and responsibilities among team members.Monitor daily work and ensure timely completion of assigned tasks.Train team members and improve operational efficiency.Conduct regular performance reviews and provide feedback.5. Customer & Vendor CoordinationMaintain regular communication with customers regarding shipment status.Handle customer queries and resolve operational issues promptly.Coordinate with transporters, shipping lines, freight forwarders and other vendors.Negotiate and coordinate with vendors for smooth shipment execution and cost control.6. Cost & ControlMonitor operational costs, detention/demurrage, transportation charges and other shipment-related expenses.Verify vendor invoices and coordinate with accounts for payment processing.Identify opportunities to reduce operational costs without affecting service quality.Ensure proper documentation and approval for additional charges.7. Reporting & MISMaintain daily shipment tracking and operational reports.Prepare weekly/monthly MIS reports for management.Monitor pending shipments, delayed shipments, outstanding documents and operational issues.Provide regular updates to management regarding shipment status and critical issues.Required SkillsStrong knowledge of Import & Export Operations.Good understanding of shipping lines, freight forwarding, customs and port procedures.Knowledge of international trade documentation and Incoterms.Strong coordination and negotiation skills.Excellent communication and customer-handling skills.Good leadership and team-management abilities.Strong problem-solving and decision-making skills.Proficiency in MS Excel, Word and email communication.Ability to manage multiple shipments and deadlines simultaneously.Qualification & ExperienceGraduate degree in Logistics, Supply Chain, International Business, Commerce or a related field.5–8 years of relevant experience in import/export, freight forwarding or logistics operations.Candidates with experience in handling a team and complete shipment operations will be preferred.Open for travelling .