Operations Manager - Luxury Hotel

Are you a seasoned hospitality leader ready to drive operational excellence at one of Dubai's premier luxury hotels?We're seeking an exceptional Operations Manager to lead all aspects of hotel operations and deliver world-class guest experiences in the heart of Downtown Dubai.THE ROLEAs Operations Manager, you'll be responsible for leading all hotel departments to ensure excellence in guest satisfaction, operational efficiency, and financial sustainability. You'll drive brand standards implementation, ensure policy compliance, and deliver high-quality service aligned with organizational goals.KEY RESPONSIBILITIESLead strategic planning and annual budget preparation for the hotelManage and control budget spend, monitoring variances to optimize costsMeasure performance against KPIs and provide strategic direction for continuous improvementDeliver brand-consistent operations by role-modeling corporate service standardsImplement and ensure compliance with SOPs and policies for consistent guest experiencesReview and update operational procedures to improve efficiency and profitabilityPartner with Sales & Marketing to develop campaigns that optimize revenue and occupancyLead recruitment, development, and retention of high-performing teamsDrive a culture of accountability through clear performance metricsWHAT WE'RE LOOKING FORBachelor's degree in Hospitality, Business Administration, or related fieldMinimum 10+ years in hospitality operationsAt least 3 years in a senior hotel leadership roleSTRONG BACKGROUND IN FRONT OFFICE OPERATIONS (essential)Demonstrated experience in luxury hotel brand operationsStrong financial acumen and budget management skillsExcellent guest services expertiseProven team leadership capabilitiesStrong command of written and spoken EnglishHospitality or management certifications (preferred)CORE COMPETENCIESHotel Operations ManagementGuest Experience EnhancementBudgeting & Cost ControlProcess ImprovementCompliance & Brand StandardsStaff Leadership & DevelopmentProblem Solving & Creative ThinkingChange ManagementDriving Business PerformanceWHY JOIN USBe part of a dynamic, award-winning teamCompetitive compensation and benefits packageCareer growth opportunities within a prestigious organizationWork in one of the world's most exciting destinations