Operations Manager Ministry of Hajj Project

Role OverviewThe Operations Manager is responsible for planning, coordinating, and supervising the hospitality, transportation, and training teams, ensuring efficient service delivery in accordance with the Ministry of Hajj’s requirements, project objectives, quality standards, and operational timelines. The Operations Manager will serve as the primary point of contact for all communications with the Ministry of Hajj and will oversee vendor negotiations, commercial arrangements, and contracting coordination for project-related services.2. Key ResponsibilitiesA. Overall Operations ManagementOversee and coordinate the activities of the hospitality, transportation, and training teams.Develop operational plans, allocate resources, and monitor daily performance.Ensure compliance with project requirements, quality standards, and safety procedures.Manage all official communications, meetings, and correspondence with the Ministry of Hajj.Follow up on the Ministry’s instructions, requests, feedback, and operational requirements.Monitor KPIs, resolve operational issues, and prepare periodic reports.B. Vendor Management and Commercial AgreementsIdentify, negotiate, and finalize commercial arrangements with project vendors and service providers, subject to the company's approval and signing authority.Coordinate agreements with hotels, transportation agencies, event management companies, trainers, printing companies, and other relevant suppliers.Negotiate pricing, service specifications, deliverables, payment terms, and delivery timelines.Review vendor quotations and proposals and ensure alignment with project requirements and approved budgets.Coordinate contracts, purchase orders, and required documentation with management, procurement, finance, and legal teams, as applicable.Monitor vendor performance and ensure agreed services are delivered according to contractual terms and quality standards.Maintain vendor records, agreements, quotations, and commercial commitments.