Operations Manager (Non-tech)

SALARY: 6-8LPA in- hand (depending on experience and skills)LOCATION: Moti Nagar, DelhiTIMING: 10AM - 6PM (MONDAY- SATURDAY)WHO WE ARE:We are signage suppliers focused on creating visible, lasting impressions for our clients. With over two decades of experience, we specialize in external signage and workspace branding, serving clients across industries.Guided by a commitment to quality, professionalism, and timely execution, our skilled teams ensure reliable outcomes at speed. Trusted by leading real estate, coworking, and GCC clients across India, we build partnerships grounded in consistency and trust.ROLE SUMMARY AND STRATEGIC INTENT:The Operations Manager is the operational anchor of Legend Outdoor Advertising (LOA). Taking overall ownership of the projects and operations department, this role bridges strategic executive planning with ground-level execution. The Operations Manager governs end-to-end production, vendor networks, resource allocation, team mentoring, and high-volume project delivery, ensuring all active projects progress seamlessly within budget, to engineering specifications, safely, and on schedule.COMPLETE ROLES AND RESPONSIBILITES:Product & Process Understanding: Develop a complete understanding of the company's products, services, project processes, and execution requirements.Departmental Ownership: Take overall ownership of the projects and operations department and ensure all active projects are progressing as planned.Projects Sheet Management: Maintain complete ownership of the Projects Sheet and ensure all projects are accurately updated, tracked, and monitored.Primary Accountability: Act as the primary point of accountability for overall project status, major delays, pending issues, and departmental performance.Team Direction & Next Steps: Ensure that Project Managers and Site Supervisors are clear about their responsibilities, priorities, and next steps.Stage Transition & Bottleneck Clearing: Ensure projects move smoothly from one stage to the next and intervene when major bottlenecks or delays arise.Project Review Leadership: Lead daily or regular project review meetings and clearly define the next steps and responsibilities for each team member.Tracker & Calendar Compliance: Ensure all team members update project trackers, calendars, follow-ups, and other required records on time.Major Operational Decisions: Take major operational and project-related decisions involving clients, vendors, internal teams, resources, and execution.Escalation Support: Support the team in resolving escalated issues that cannot be handled at the Project Manager or Site Supervisor level.Cross-Functional Coordination: Coordinate between the projects, design, accounts, and other internal teams to ensure everyone is working towards the same project requirements.Resource Optimization: Allocate and utilize company resources, including employees, vendors, software, and other tools, to achieve the required outcomes.Team Building & Leadership: Build a strong and reliable projects team and ensure effective coordination between all team members.Mentorship & Guidance: Lead, mentor, and support Project Managers and Site Supervisors to improve their performance, decision-making, and accountability.Performance Monitoring: Monitor team performance, identify skill gaps, and arrange training or support wherever required.Hiring & Onboarding Support: Support the hiring, onboarding, and training of employees within the projects and operations department.Stakeholder Relationship Management: Build and maintain strong relationships with important clients, vendors, builders, and other key stakeholders.Crisis Management: Step into sensitive or escalated situations involving clients, vendors, builders, or internal teams and handle them calmly and professionally.Reputation Protection: Ensure all major decisions and communications protect the company's reputation and maintain strong professional relationships.Risk & Contingency Planning: Identify major risks and recurring operational problems and develop practical solutions and contingency plans.SOP Documentation & Learnings: Document major project learnings, challenges, solutions, and contingency plans and incorporate them into company SOPs.Continuous Process Improvement: Continuously improve project management processes, internal coordination, reporting systems, and operational efficiency.Systems & Tool Modernization: Introduce new tools, software, and systems after understanding existing processes and identifying genuine operational requirements.Integrity & Ethical Conduct: Maintain complete honesty, transparency, and ethical conduct in all operational, financial, and vendor-related matters.Accountable Work Culture: Create a positive, accountable, and motivated work environment and help the team perform at its highest potential.Autonomous Execution: Take responsibility for the overall performance of the projects department without requiring constant daily follow-up from management.High-Volume Multi-Project Management: Manage a high volume of projects through effective delegation, prioritization, internal coordination, and team leadership.REQUIRED QUALIFICATIONS AND TOOL COMPETENCIESExperience: 6–10 years of operational leadership experience in Signage, Retail Fit-Out, Commercial Interior Contracting, or OOH Manufacturing.Technical Depth: Deep fabrication mastery in 3D Acrylic letters, Channelium, LED power loads, ACP cladding, Neon flex, and architectural wayfinding.Software Mastery: Proficiency in MS Excel (advanced), and basic file inspection in CorelDraw, Illustrator, and AutoCAD.Education: B.Tech / Diploma in Mechanical, Civil, Production Engineering, or Operations Management.KEY PERFORMANCE INDICATORS (KPIs)On-Time Project Delivery Rate: ≥ 95% of project handovers completed strictly on or before client SLA target dates.Rework & Snag Cost Rate: Keeping total project rework/snag costs under 3% of project value.Vendor Cost & SLA Efficiency: Achieving 5–8% annual cost savings through strategic raw material vendor negotiations.If you’re someone who thrives on keeping things organised, ensuring smooth execution, and solving problems before they escalate - we would love to hear from you.📩 Apply or reach out directly at career@legendadvt.com