Operations Manager - NYC

Location: New York, NY Salary: $110,000 - $120,000 | 0.01% - 0.03% EquityAbout Wally84% of Americans want to go to the dentist this year. 40% will. For fifty years, dentistry has run on simple math: get someone in the chair, find something to fix, bill the insurance, charge the patient, repeat. It works for them. It doesn't work for you. Wally is different: No insurance, just a $249 per year membership to get the most modern preventative oral care experience: advanced diagnostics with AI-driven insights AND unlimited Swiss Airflow cleanings. Plus, based on your needs, we offer exclusive access to treatments like cavity reversal so you never need to get drilled again. Unlimited, affordable, and proactive. The future is not more dentistry, it's to do less, better.We recently closed our Series A to scale from 14 locations to 100s of locations across the USA. Our round was led by Maveron, with participation from existing investors including Bling Capital. Maveron, the consumer-focused firm founded by Starbucks' Howard Schultz, invests in companies that fundamentally change how people do everyday things. That's exactly what we're doing with dental care.The RoleWally's Operations Manager owns the day-to-day of a cohort of studios, running daily operations so our experience is delivered to our members. This role sits at the intersection of checklists and check-ins: having a full handle on studio health, leading the on-the-ground team, and making sure every member's experience is exactly what it should be.You'll own the operational core of 2-3 studios: utilization, staffing, member experience, and retention. You are the person who notices what's about to go wrong before it does.What you’ll doEnsure operational performance: Keep your studios fully staffed everyday, catching gaps ahead and reacting to call outs quickly and effectively. Drive for appointment throughput that's on time and high quality for our members.Support your studio teams: Be the point-of-contact for studio clinicians to help them through an equipment SOS, scheduling their holidays, and coordinating clinician training sessions to keep your teams running.Manage inventory: Know what's being used and what will be used to plan for ordering. Your team never runs out of the items they need to deliver great care. Work with your GM and HQ: Run studio-level experiments, translate new ideas into playbooks that can be used at other studios and other cities.What you need to haveProfessional Background: 2-3+ years of work experience in a fast-paced environment that requires quick action and attention to detail. Analytical Mindset: A data-driven decision-making mentality coupled with strong business judgment. Hustle & Execution: A creative, solutions-driven mindset with a relentless "get things done" bias toward action. No clinical experience needed, just fierce curiosity to learn an industry you may know nothing about.You know New York: the neighborhoods, the commutes, and what makes someone choose one studio over another.Creating good team environments: Relationship-building skills to forge great, professional relationships with Wally clinicians and Wally members.Pain tolerance to change an industry: A love for solving problems and a drive to create transformational, lasting impact no matter how hard it is.What we offerCompetitive compensation including performance bonuses and equityHealth insuranceMentorship from a top-tier start-up team - working closely with our founding team, and quick opportunities to grow professionally as we scale.Ground floor access to a fast-growing startup with outsized equity growth opportunity