Operations Manager / Office Manager (Healthcare Marketing)

⭐ OPERATIONS / OFFICE MANAGER | CREATIVE / HEALTHCARE AGENCY ⭐Join an established and growing creative agency as they recruit a Operations / Office Manager to take ownership of the day-to-day operations of the business.🏢 The Company & Role:You will join a collaborative, fast-paced agency working across creative and healthcare communications for ambitious clients. As the business continues to grow, they are looking to bring greater structure, organisation and visibility across the agency. You will work closely with senior leadership and the wider agency team, overseeing resource planning, people administration and internal processes. The role would suit someone who enjoys working in a growing environment where not everything is already formalised and who wants the opportunity to help shape how the business operates as it continues to develop.👩 💼 Responsibilities:Take ownership of the day-to-day operations of the agency, ensuring everything runs efficiently and proactivelyManage office operations, facilities, suppliers, technology and workplace requirementsSupport people operations including onboarding, holidays, sickness, HR administration and recruitment coordinationWork closely with senior leadership on business planning, operational projects and wider initiativesCoordinate internal meetings, events and key agency activities, helping to create a well-organised and collaborative working environmentOversee studio capacity, workload and resource planning across client projectsCoordinate freelancers and external suppliers, ensuring the right resource is in place when neededReview and improve operational processes, introducing practical systems and ways of working as the business grows📋 Requirements:Experience in a Operations Manager or Business Operations role within a creative, marketing, design or professional services environmentPrevious HR administration experience and confidence managing employee administrationExcellent organisational and project management skills, with exceptional attention to detailStrong commercial awareness and the ability to balance multiple prioritiesExperience overseeing the day-to-day operation of a busy agency, studio or project-based businessStrong experience in resource planning, workload management and coordinating teamsA track record of improving processes and introducing greater structure and efficiencyA self-starter who is calm under pressure, highly organised and comfortable taking ownershipStrong communication skills and the confidence to build relationships across all levels of a business🎁 Benefits:Competitive salary, depending on experienceCareer development and progression opportunitiesOpportunity to play a key role in the growth of an established agencyVaried role with genuine autonomy and ownershipCollaborative and creative working environmentMotivated individuals with experience in agency or professional services environments are encouraged to apply.