Operations Manager (Service Delivery Manager- SDM) | Brasov

We are currently looking for an Operations Manager with English to join our Operations Team from Brasov. About the role: The Operations Manager reports to the Operations Director and is responsible for the operational and strategic management of an assigned portfolio of projects. This role ensures the achievement of financial, operational, and quality objectives, drives client satisfaction, supports employee development, and contributes to the successful execution of the company's strategy. Key Responsibilities: Operations Management Lead and oversee the daily operational activities of the assigned projects.Ensure compliance with internal standards, operational procedures, and contractual Service Level Agreements (SLAs).Monitor operational performance on a daily, weekly, and monthly basis.Strategically plan and manage resources to maximize productivity, efficiency, and profitability.Identify, recommend, and implement process improvements and operational best practices.Participate in management meetings and contribute to business decision-making. Financial Management Develop and submit annual operational budgets for approval.Monitor project costs, expenses, revenue, and overall profitability.Analyze financial performance, including gross margin and operational profit, on a monthly, quarterly, and annual basis.Prepare and present operational and financial reports to the Operations Director.Develop and implement action plans to improve financial results when required. Client Relationship & Quality Management Ensure high levels of client satisfaction across all assigned projects.Monitor quality performance and implement corrective action plans when necessary.Ensure compliance with internal quality policies, procedures, and standards.Identify operational risks and improvement opportunities through data analysis and risk assessments.Maintain strong working relationships with clients and internal stakeholders. Leadership & People Management Lead, coach, and motivate operational teams to achieve business objectives and performance targets.Support employee development through career planning, performance management, and succession planning.Ensure the integrity and consistency of performance evaluation and salary review processes.Design and implement fair, transparent evaluation and incentive programs.Manage attrition rates in line with business objectives.Act as a role model by demonstrating professionalism, integrity, and strong leadership. Strategy & Compliance Contribute to the development and execution of the company’s strategic objectives.Support and drive strategy implementation across assigned projects.Enhance operational reporting, communication flows, business processes, and organizational planning.Ensure compliance with company policies related to information security, data protection, and regulatory requirements. Qualifications & Requirements:Education & ExperienceBachelor’s degree or equivalent higher education qualification.Minimum 3 years of experience in Operations Management, Service Delivery Management, or a similar leadership role, including people management responsibilities. Technical SkillsAdvanced computer literacy and proficiency in Microsoft Office applications.Fluent English (business level). Core CompetenciesExcellent verbal and written communication skills.Strong organizational, planning, and coordination abilities.Proven leadership and team management capabilities.Strong analytical and problem-solving skills.Professionalism, integrity, and ethical judgment.Willingness to travel as required.