Operations Manager - Specialty Coffee

Rgheeb is seeking a highly motivated and experienced Operations Manager for our Specialty Coffee division. This role involves overseeing the daily operations, quality control, and continuous improvement initiatives to ensure the highest standards of service and product quality. You will lead a team of professionals dedicated to delivering exceptional coffee experiences to our customers. The ideal candidate will have a strong background in operations management within the coffee or food and beverage industry, excellent leadership skills, and a passion for specialty coffee. Join Rgheeb and contribute to growing our brand and maintaining our reputation for excellence.Responsibilities1. Operations ManagementManage the daily functioning of all coffee outlets to guarantee seamless and efficient operationUphold excellent standards in coffee quality, customer service, and cleanlinessEnsure all locations follow SOPs, brand guidelines, and health & safety requirementsTrack workflow efficiency and introduce improvements where needed2. Specialty Coffee Quality ControlMaintain consistency in coffee preparation methods (espresso, manual brewing, specialty beverages)Ensure coffee equipment is properly calibrated and brewing standards are metCollaborate closely with Store Managers, Head Baristas, and Coffee Trainers on quality assessmentsOversee proper sourcing, storage, and handling of coffee beans3. Team Leadership & DevelopmentGuide, mentor, and develop store managers and baristasConduct consistent training sessions focused on specialty coffee standards and customer service excellenceMonitor employee performance and apply plans for improvement as necessaryFoster a cohesive team culture that aligns with brand values4. Financial & Cost ControlOversee P&L performance for all outletsManage labor costs, minimize waste, and control operational expendituresAnalyze sales data and develop strategies to boost revenueEnsure accurate inventory management and reduce stock losses5. Customer ExperienceGuarantee a superior customer experience that reflects specialty coffee cultureAddress customer feedback and resolve complaints in a professional mannerImplement initiatives aimed at enhancing customer satisfaction and loyalty6. Supply Chain & InventorySupervise ordering, inventory control, and supplier relationshipsEnsure the consistent availability of coffee beans, milk, and essential operational suppliesCoordinate with central kitchen or roastery as applicable7. Compliance & StandardsEnsure all operations comply with local laws, food safety, and hygiene standardsConduct routine audits at all branchesMaintain comprehensive documentation and operational records8. Business DevelopmentSupport plans for business expansion such as new store launches and concept innovationsIdentify opportunities for improving operational efficiency and profitabilityCollaborate with marketing to deploy promotions and seasonal campaignsRequirementsBachelor's degree in Business Administration, Hospitality, Food Science, or a related field.A minimum of 4-8 years' experience in food and beverage operations, specifically in specialty coffeeStrong leadership and team management skills.In-depth knowledge of coffee production processes and quality control.Strong knowledge of specialty coffee standards and brewing techniquesExcellent organizational and problem-solving abilities.Ability to analyze data and implement operational improvements.Strong communication and interpersonal skills.Experience managing multi-unit operations