Operations Manager, Student Transportation, Grey Bruce (Hanover)

Voyago is hiring a dynamic and highly effective Operations Manager for our Student Transportation division in Grey Bruce, Ontario.Your Role:With a large emphasis on training and orientation, Voyago dedicates itself to supporting the growth of our employees by allowing them to develop the necessary skills in order to be successful. We provide our employees the necessary training tools to service our customers and clients more effectively. We remain true to our value-added services, commitment to our community, and our continued services provided by our long-term standing employees.Position OverviewReporting directly to the VP of Schools, the Operations Manager is responsible for the daily operations of the Student Transportation Division. This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality. The successful candidate will be an important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required.Service Delivery & Daily OperationsManage and optimize vehicle usage while reducing deadhead distanceEnsure adherence to contract stipulationsOversee dispatching, routing, and transportation tracking operationsPlan, organize, and supervise staff to guarantee that their tasks align with organizational standardsImplement changes to scheduling and policiesSupervise the effective initiation and conclusion of the school yearCollaborate with fellow managers and staff to develop and execute policies, procedures, objectives, and goalsWork with the Health & Safety team and government bodies to investigate transportation accidents and incidents, enhancing safety protocolsFollow through on all aspects of progressive disciplineEnsure safe, reliable, and timely transportation for every designated routeOversee daily dispatching operations, driver assignments, route coverage, and service modificationsManage spare vehicle allocation, minimize service disruptions, and ensure contingency measures are establishedMonitor weather conditions, road statuses, and make timely operational decisions based on this informationRoute Planning & EfficiencyCollaborate with routing teams to develop accurate and optimized routes, minimizing deadheadManage adjustments to routes, load balancing, school bell schedules, and seasonal changesMonitor spare ratios, route usage, and identify opportunities for optimization or cost reductionCustomer Relationships & CommunicationThe Operations Manager serves as the primary contact for daily operationsPlays a vital role in providing quotes for new businessEnsures compliance with contractual obligationsManages daily operational communications through the STS portal, maintaining process integrity and data accuracy within the dispatch systemCultivates strong relationships with school boards, principals, consortium partners, and community stakeholdersResponds swiftly to incidents, parent concerns, school-related inquiries, and performance feedbackRepresents the company in consortium meetings, audits, and partnership discussionsReportingTrack and report Key Performance Indicators (KPIs) emphasizing uninterrupted serviceConduct customer satisfaction surveysProvide precise and prompt reporting to senior leadershipIncident & Crisis ManagementLead or assist in responding to collisions, injuries, breakdowns, and emergency situationsEnsure thorough documentation, investigation, follow-up actions, and reporting to consortiums and leadershipCommunicate effectively and professionally with all stakeholders during high-pressure scenariosFleet & Maintenance OversightLead or support responses to collisions, injuries, breakdowns, and emergenciesConfirm complete documentation, investigation processes, follow-up actions, and communications with consortiums and leadershipCommunicate clearly and professionally with all parties during stressful situationsSafety, Compliance & TrainingFoster a Safety-First culture among all staff, ensuring compliance with company and regulatory standardsGuarantee that all drivers complete AFA/ADA assessments, PRIDE training, refresher courses, and compliance obligationsConduct and document park-out visits, safety audits, incident evaluations, and necessary corrective actionsEnsure adherence to regulations (HTA, MTO compliance, accessibility standards, school board policies)DriversEnsure adequate employee levels and collaborate with the Talent Acquisition team to attract new candidatesManage the Deficiency listOrganize safety meetingsAssist in planning and conducting bi-annual driver meetingsLead, mentor, and support drivers, trainers, dispatchers, and office personnelSchedule regular one-on-ones, ride-alongs, coaching sessions, and performance evaluationsAddress employee concerns, attendance matters, and implement progressive discipline when necessarySupport recruitment, onboarding, and employee retention efforts to maintain adequate staffing levelsFinance & Budget AccountabilityMonitor expenditures and oversee the divisional budget to ensure all costs align with approved budgetsAdminister payroll processesMonitor and control divisional costs:Understand the division's budget, monthly forecasts, and variances, working closely with FinanceAssist in capital planning (fleet age, replacement timelines, facility necessities)Track charter revenue to ensure targets are metOtherActs as an ambassador for Voyago on and off company propertyHelps increase Voyago's visibility within the community by participating in company sponsored eventsIs willing to participate in education upgrading as requiredHelps increase VTS's visibility within the community by participating in company sponsored eventsSupport company initiatives (e.g., Kids Matter Too, employee development programs, DRIVENPromote consistency, fairness, and transparency across all operational decisionsModel professionalism, accountability, and employee respectBuild a positive team culture focused on safety, reliability, and continuous improvementSalary Range: $75,000 - $85,000RequirementsYour ProfileThe ideal candidate will hold the following qualifications that include, but are not limited to, the following:University Degree, College Diploma or EquivalentMinimum 3 years experience in a supervisory/management role in operations environmentExperience in Student Transportation, Medical Transport or Transportation industry preferred but not mandatoryAbility to obtain a B class LicenseClean Drivers AbstractClear Criminal Record Search with Vulnerable Sector SearchExcellent verbal and written communication skillsPrevious experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materialsAdvanced skills in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook) as well as Adobe AcrobatAbility to participate in and facilitate group meetingsBenefitsThe perks:We offer free licence upgrade We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staffWe are an Award Winning companyAs a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation providerWe focus on innovation and sustainable environmental initiativesWe support the development, work-life balance and well-being of our employeesWe build a supportive corporate culture that encourages diversity and enables our people to flourishWe enable our employees to have a positive social impact by deploying sustainable mobility solutionsWe offer our employees opportunities to build their own experience within a local, global Group. Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.We thank all applicants however only those under consideration will be contacted.