Operations Manager - US

SUMMARYWe are seeking an experienced Warehouse Operations Manager with PMP certification and a strong background in project management and 3PL warehouse operations.In the first year, this role will be split between supporting upcoming global warehouse implementation and SAP IBP implementation projects, approximately 50% of the time, and providing operational oversight for inbound, outbound, inventory management, and customer compliance activities across our North American warehouse network. Once the warehouse implementations are completed in 2027, the position will transition to a full-time focus on warehouse operations support for our North American warehouses.PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:Lead and manage project activities for 3PL warehouse setup and go live and SAP IBP implementation to include coordinating project planning, execution, tracking, and delivery within scope, schedule, and budget.Define project objectives, timelines, milestones, risks, and dependencies.Ensure clear communication and alignment across all project participants.Monitor project progress and work with key stakeholders to escalate and resolve issues and blockers in a timely manner.Prepare and present project updates, status reports, and action plans to management and project sponsorsSupport testing, implementation, and go-live activities related to warehouse and ERP integration.Ensure project documentation is completed and maintained accurately.Act as a liaison between 3PL warehouse and Kids2 building a strong, collaborative, and trusted partnershipUnderstand 3PL warehouse operations including storage, picking, packing, shipping, inventory accuracy, and cost structure to drive towards efficiencyCoordinate with 3PL providers to ensure order fulfillment, inventory accuracy, service level compliance, and resolve operational issues.Support the negotiation of and manage to warehouse rates, service terms, and vendor agreements.Forecast and plan space, labor, and shipping requirements with internal teams and the 3PLEnsure customer compliance by communicating and maintaining shipping requirements and operational standards.Support internal teams on packaging, quality control, reworking, damage disposition, and value-added services.Collaborate with IT teams (internal and 3PL) on technical implementations and troubleshooting.Drive continuous improvement to increase efficiency and reduce costs.QUALIFICATIONS & EXPERIENCE Experience in contract negotiation with 3PL warehouse providers.Ability to analyze warehouse costs and operational KPIs.Strong data analytics skillsExperience in process improvement and cross-functional collaboration.Ability to execute and excel in high-paced organizationAbility to deal with changing environments, tight timelines and multiple prioritiesEDUCATION & SKILLS Bachelor’s degree preferred, or equivalent experience.3+ years of proven experience in warehouse operations.3+ years of project management experienceStrong experience working with 3PL partners.Demonstrated ability to negotiate with warehouse/vendors on pricing and service terms.Strong knowledge of inventory control, shipping/receiving, and distribution processes.Excellent communication, problem-solving, and leadership skills.Strong understanding and usage of AI tools and resourceFamiliarity with warehouse systems or ERP/WMS tools is a plus.CERTIFICATES, LICENSES, REGISTRATIONSProject Management Professional (PMP) CertificationCOMPUTER/TECHNICAL SKILLSExperience with Microsoft Office to include Excel, Word and PowerPoint, SmartsheetPHYSICAL DEMANDS While performing the duties of this job, the team member is regularly required to talk or hear.The team member frequently is required to sit; have flexible use of hands; reach with hands and arms; and stoop, kneel, crouch, or crawl.The team member is occasionally required to stand, walk, and taste or smell.The team member must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 - 50 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.WORK ENVIRONMENT General office environment15% Travel is required