Operations Officer

About the CompanyRS2 offers secure payment services, payments software and managed services to over 130 clients in more than 35 countries. It is a group of companies with offices in Malta, Germany, Philippines, Jordan and USA. Constant growth and expansion of the company offers exciting opportunities for growth and career progression to its most successful employees. The company upholds the highest industry standards and RS2’s in house designed payments solution is a software of choice by many of the world’s leading and most innovative banks and financial institutions.About the RoleThe Operations Officer will form part of a specialised multi-skilled Payments and Card Operations Team responsible for the day-to-day processing requirements of the various customers that are seeking operational solutions from RS2. As a key part of the operations team, the job holder will be a key advocate and supporter of continuous improvement changes, with the focus on delivering the highest possible standards to our customers. The position offered is hybrid working.ResponsibilitiesAssist in the preparation, validation and on-going review of Operational documentsEnsure that systems and processes are operating correctly in accordance with clients’ requirementsManage and oversee the reconciliation process for all clientsRespond to customer enquiriesClient liaison where required Support Customer Service and other teams with Incident tracking and resolutionRequirementsHolder of a Diploma-level qualification, an equivalent certification, or higher.Solid qualifications in English Language.Proficiency in other languages would be considered an asset.Competence in using Microsoft Office and Business Software.Familiarity with processing environments, especially in card operations.Strong Risk and Security awareness.Working experience in the Financial Services/Banking industry.Working experience of BankWORKS will be considered an asset.Pro-active mindset with the ability to work independently and take initiative without constant supervision.Strong problem-solving skills and the ability to identify and resolve issues autonomously.Demonstrated ability to prioritize tasks effectively and follow through without waiting for instructions.A self-driven attitude with a focus on delivering results and contributing to team success.Think you've got what it takes?Apply directly to get the conversation started! All applications will be treated with strict confidence.