Operations / Patient Happiness Manager – Fujairah

Operations / Patient Happiness Manager – Fujairah📍 Fujairah, UAE | Full-time | Hospital Setting 💰 Salary: AED 20,000/monthA leading hospital in Fujairah is looking for an experienced Operations / Patient Happiness Manager to oversee day-to-day hospital operations and lead initiatives that enhance the overall patient experience. The ideal candidate will have a strong background in hospital operations management, with a focus on service quality, patient satisfaction, and operational efficiency.Key Responsibilities:Oversee daily hospital operations across departments to ensure smooth, efficient service deliveryDevelop and implement strategies to improve patient satisfaction and overall experienceMonitor patient feedback, complaints, and satisfaction metrics; drive continuous improvement initiativesCollaborate with clinical and administrative teams to streamline patient journeys and reduce wait timesEnsure compliance with hospital policies, healthcare regulations, and quality standardsLead and support front-line staff training on service excellence and patient-centered carePrepare operational reports and present findings/recommendations to senior managementRequirements:Proven experience in hospital operations management (mandatory — candidates without hospital-specific operations experience will not be considered)Prior work experience in the UAE is requiredBachelor's degree in Healthcare Management, Business Administration, or related fieldStrong leadership, communication, and problem-solving skillsFluency in English (Arabic is a plus)📩 Interested candidates, please send your CV to info@brands-spotlight.com.