Operations Specialist - Foodics Pay

Who Are We❓We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.What Will You Do❓Develop long-term relationships with internal and external customers:Develop strong relationships with all stakeholders within the bank and within the internal operations teamUnderstand the inner workings of the bank and identify obstacle Develop an excellent working relationship with all cross-functional team within EPOS. Understand the regulationsBe knowledgeable on SAMA regulations, SLA's and MADA branding rules related to POS businessKnowledge of settlement and reconciliationEnsure that all activities are within the regulatory defined rulesBecome an SME for your account:Develop a firm understanding of contracts and contractual responsibilitiesMaintain history of engagement and reports in a well-organized format on PCLine Management:Ensure adherence to company policy and proceduresEstablish and maintain a positive and healthy work atmosphereMaintain office working hoursDevelop and maintain "Account ownership" culturePerform daily function with integrity and qualityResponsible for overall engagements with the bankResponsible for merchant onboarding (administration approval process)Responsible for terminal management and merchant profilingSingle point of contact of POS vendor and ensure to accomplish installation and maintenance request within SLAEnsure merchant account settlement and reconciliationEnsure VIP customers receive continuous and exceptional service at all timesEnsure to arrange daily POS related updates to publish an accurate and clear report for the bank or internal teamsProcess amendments or changes to the existing merchant credentialsMaintain historical merchant informationPreparation of SAMA SLA reports with POS vendors and responsible for submission to SAMAProcess Chargeback, Claim and dispute request, and coordination to obtain the needed supportive document to the respective bank and ensure closure of casesMaintain & Control stock inventoryEnsure to update the billing system for financial billingValidate invoices prior to submission to the banksHighlight discrepancies to finance dept. and ensure corrective action takenPrompt response to emails and establish proper follow up with stakeholdersMonitor and control vendor performance and management ReportingDaily Maintenance/Installation report - Data accuracy and frequency maintain as per the bank agreementPreparation of mandate reports (POS SLA/MADA branding/Active- Inactive/Segmentation/ Stock reports)Create proper backup to handle the above report in case of absence or vacationWhat Are We Looking For❓Bachelor's Degree in Finance, Business, Economics, Law, or any relevant degree Minimum of 1-2 years experience as an Operations Officer / Accounts Officer Acquiring banking knowledge and SAMA regulatory framework is a must Strong knowledge of KSA regulatory compliance in financial and payment services Knowledgeable in TMS (Terminal Management System - SAMA) Expert in Excel and other Microsoft tools Self-driven and hardworking Must have excellent communication skills (written and oral) both in English and Arabic Self-starter with the ability to work independently across functional groups and on multiple initiatives simultaneously Must be flexible to work in a fast-paced and evolving environmentWhat We Offer You❗We believe you will love working at Foodics!We offer highly competitive compensation packages, including bonuses and the potential for sharesWe prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environmentJoin a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industryWe offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company