Operations Supervisor

Operations Supervisor/ManagerThe Operations Supervisor is a senior management position responsible for supporting the CEO and COO in overseeing the operational performance, business efficiency, financial performance, strategic execution, and continuous improvement of DGM Investment LLC and its subsidiaries.The role acts as a central coordination point between the Management Office and the Company's business units and shared services, ensuring that strategic objectives are translated into measurable operational plans and that departments consistently deliver against approved KPIs, budgets, SOPs, service standards, and business targets.The Corporate Operations Manager will work closely with Department Heads and senior management to identify operational gaps, improve processes, strengthen accountability, optimize costs, enhance customer experience, and ensure that business risks and compliance requirements are properly managed.Reports To: Chief Operating Officer (COO)Location: Motor City, Dubai, UAEKey Responsibilities1. Strategic Management & ExecutionSupport the CEO and COO in the execution of the Company's corporate strategy and annual business plans.Translate corporate objectives into clear departmental action plans, initiatives, milestones, and measurable targets.Monitor progress against strategic priorities and ensure timely execution by responsible departments.Lead and coordinate special projects assigned by the CEO or COO.Identify opportunities to improve operational efficiency, profitability, scalability, and service delivery.Ensure cross-functional alignment between business units and shared services.2. Corporate Operations ManagementOversee and coordinate the day-to-day operational performance of the Company's business units.Ensure departments operate in accordance with approved policies, SOPs, workflows, budgets, and delegated authorities.Monitor operational productivity and identify bottlenecks, delays, duplication, and resource gaps.Coordinate with Department Heads to resolve operational issues and cross-functional dependencies.Ensure management decisions are translated into actionable departmental tasks and followed through to completion.Establish clear escalation mechanisms for operational and strategic issues.Monitor operational risks and ensure appropriate corrective and preventive actions are implemented.3. KPI & Performance ManagementDevelop, review, and continuously improve departmental and individual KPI frameworks in coordination with management and Department Heads.Monitor daily, weekly, and monthly operational performance.Consolidate departmental reports into management-level dashboards and performance summaries.Track KPI achievement against approved targets and identify underperforming areas.4. Financial & Commercial PerformanceSupport the COO and Finance Department in monitoring the financial performance of business units.Responsibilities include:Support annual budget preparation and operational planning.Monitor departmental OPEX and CAPEX against approved budgets.Analyze budget variances and identify cost-control opportunities.Review monthly P&L performance and business-unit profitability.Monitor revenue performance and revenue growth initiatives.Review collection performance, outstanding receivables, and bad debt.Monitor vacancy and revenue-loss indicators.Review finance reconciliation reports and ERP-generated management reports.Identify opportunities for cost optimization and operational savings.Support management in evaluating the financial impact of operational decisions.Work with Finance and business units to improve financial accountability.5. Property Management OversightMonitor and oversee the operational performance of the Property Management business, including occupancy and vacancy levels, leasing performance and conversion, rental income and growth, tenant satisfaction and complaint resolution, move-in and move-out processes, collections and outstanding receivables, property service standards, maintenance coordination, and overall property-level performance, ensuring that all property management teams consistently maintain agreed service levels, operational controls, and performance targets.6. Facilities Management OversightMonitor and oversee the effectiveness, efficiency, and service quality of Facilities Management operations, including preventive and corrective maintenance, cleaning, security, landscaping, pest control, utilities and energy management, CAFM performance, work-order management, SLA compliance, AMC and contractor performance, building condition and asset maintenance, as well as maintenance productivity and response times, while reviewing FM performance reports and ensuring timely corrective actions are implemented to address recurring operational issues.7. Customer Experience & Service ExcellenceDrive and oversee initiatives to enhance the overall customer experience across the Group by monitoring and improving customer satisfaction, response times, complaint resolution, call center performance, service quality, customer retention, online reputation and Google Reviews, and SLA compliance, while analyzing recurring customer complaints, identifying root causes, and coordinating with relevant departments to implement timely and sustainable corrective actions.Required QualificationsEducation· Bachelor's Degree in Engineering, Business Administration, Real Estate, or Finance.· MBA preferred.Experience· 10–15 years in senior operational management.· UAE Real Estate experience preferred.· Experience managing multi-disciplinary business units.