Operations Supervisor

Job PurposeThe Operations Supervisor is responsible for overseeing day-to-day operational activities, ensuring efficient workflow, service quality, team productivity, and compliance with company policies and procedures.Key ResponsibilitiesSupervise daily operational activities and ensure smooth workflow.Lead, support, and monitor the performance of the operations team.Allocate tasks and manage work schedules and priorities.Monitor operational KPIs and prepare regular performance reports.Identify operational issues and implement corrective actions.Ensure compliance with company policies, procedures, and quality standards.Coordinate with internal departments and external stakeholders when needed.Support process improvement initiatives to enhance efficiency and productivity.Conduct regular team meetings and provide coaching and performance feedback.Monitor attendance, productivity, workload, and service delivery.Escalate critical operational issues and risks to the Operations Manager.Support onboarding and training of new team members.Qualifications & RequirementsBachelor's degree in Business Administration, Operations Management, or a related field.3–5 years of experience in operations, including supervisory or team leadership experience.Strong leadership and people-management skills.Excellent problem-solving and decision-making abilities.Strong communication and stakeholder management skills.Experience with KPIs, reporting, and performance monitoring.Proficiency in Microsoft Office; Power BI or other reporting tools is a plus.Ability to work in a fast-paced environment and manage multiple priorities.