Operations Supervisor

Chaps & Co pride themselves on creating a positive working environment, and it is your responsibility to maintain that within the shop both for clients and team members. We strive to deliver excellence, for both clients and colleagues by maintaining the brand values and standards.As an operations support you are responsible for providing essential support to the operations team to ensure efficient and effective business processes. This role involves coordinating activities, managing workflows, troubleshooting issues, and facilitating communication between various departments to enhance operational efficiency and effectiveness.AREA OF RESPONSIBILITY:

• Support the operations team to achieve company goals and targets
• Ensure our customer service journey is delivered to the highest level in our shops
• Execute and monitor operational processes, policies and brand standards
• Coordinate daily operational activities to ensure a seamless customer journey in the barbershops
• Support with schedule management process
• Manage and resolve customer complaints in a timely and professional manner
• Identify and troubleshoot operational issues and provide timely solutions
• Communicate with the team to resolve problems and ensure continuity of operations
• Maintain accurate and up-to-date records related to operations
• Be a point of contact for the team regarding operational matters, and manage any minor concerns
• Assist in inventory controls by conducting stocktakes as per SOP’s
• Provide shop induction, training and support new team members with training on operational procedures and tools
• Conduct check in meetings with new joiner and monitor training programs
• Identify any training and development needs of new joiners
• Assist the training team by monitoring development of team members set out in training programsEXPERIENCE
• 2-3 years of experience in an operations support role or similar:o Lead receptionisto Operations supervisoro Team leaderATTRIBUTES
• Ability to work effectively in a fast-paced environment.
• Demonstrated ability to manage time and prioritize tasks efficiently.
• Positive attitude and a proactive approach to problem-solving.
• Demonstrated ability to manage and lead a team in a cohesive mannerWORKING ENVIRONMENT
• This role requires movement around the emirate, so a UAE driving license and personal car is advised, but not mandatory
• Your role will cover multiple locations in the UAE