Operations Supervisor

Job descriptionAbout the RoleWe are seeking an experienced and proactive FM Operations Supervisor to oversee the day-to-day operations of our Cleaning & Maintenance Services Division. The successful candidate will be responsible for supervising field teams, ensuring high-quality service delivery, maintaining operational efficiency, and achieving excellent client satisfaction.The ideal candidate will have hands-on experience in facilities management, cleaning services, or maintenance operations, with strong leadership and team management skills within the UAE market.Key ResponsibilitiesOperations ManagementSupervise and coordinate daily cleaning and maintenance operations across multiple sites.Plan daily schedules, manpower allocation, shifts, and task assignments.Ensure all services are delivered in accordance with company standards and client requirements.Conduct routine site inspections to monitor service quality and compliance.Ensure adherence to health, safety, and environmental regulations.Monitor employee attendance, productivity, discipline, and overall performance.Train, coach, and motivate operational staff to improve service standards.Manage inventory levels and ensure the proper use of cleaning materials, tools, and equipment.Coordinate with suppliers for operational requirements and consumables.Respond promptly to client requests, complaints, and operational issues.Implement corrective actions and continuous improvements to enhance operational efficiency.Client & Service ManagementMaintain strong relationships with clients and ensure a high level of customer satisfaction.Conduct regular client visits and service quality reviews.Address client concerns professionally and ensure timely resolution.Coordinate with management to ensure contractual service obligations are met.Support the mobilization of new projects and service locations.Administration & ReportingPrepare daily, weekly, and monthly operational reports.Maintain accurate attendance records, site inspection reports, and performance evaluations.Monitor operational costs and resource utilization.Assist management with workforce planning and operational improvements.Coordinate with the HR, Administration, and Accounts departments regarding operational requirements.RequirementsBachelor's degree or Diploma in Facilities Management, Business Administration, Operations Management, or a related field.Minimum 3–5 years of UAE experience in Facilities Management, Cleaning Services, Maintenance Services, or a related industry.Experience supervising blue-collar workforces and field operations.Strong leadership, communication, and people management skills.Excellent organizational and problem-solving abilities.Good understanding of cleaning methodologies, maintenance operations, and UAE health & safety standards.Proficiency in Microsoft Office (Excel, Word, Outlook).Ability to manage multiple sites and prioritize operational activities.Valid UAE Driving License is preferred.Preferred QualificationsExperience managing residential, commercial, or hospitality facilities.Ability to lead operational teams while maintaining high service standards.Strong client relationship and conflict-resolution skills.Experience using facilities management software is an advantage.Compensation & BenefitsCompetitive salary package based on experience and qualifications.Performance-based incentives.Career growth opportunities within a growing organization.Professional and supportive work environment.How to ApplyInterested candidates can send their updated CV via WhatsApp to +971 52 565 5020