Operations Supervisor

About MannaAt Manna, we're changing how the world receives things - by taking delivery to the skies.Our mission is simple but ambitious: to make high-speed delivery affordable, green, and safe. We design and build our own aviation-grade drones that deliver food, coffee, groceries and more directly from local stores and vendors to people's doors in just a few minutes.We're a team that Drives with Impact, is Safety Focused, and knows that the best ideas come from Team Players who show up as their Authentic Selves. We move fast, we're passionate about what we do, and we're always looking for ways to Be Better.As we launch and grow our operations in the Middle East, we're looking for our first Operations Supervisor in Dubai to help build and lead our operations on the ground.Welcome to Manna - where we deliver the future.Join Manna as our first Operations Supervisor in Dubai. This is a live-operations role at the centre of Manna's launch in the Middle East.Reporting to the General Manager, UAE, you'll build and lead our Ground Operations Crews at our Dubai bases, keep daily operations safe and efficient, and take ownership of the operational performance of the site.It's a bigger job than the title suggests. As one of our first operations hires in the market, you'll help stand the base up as well as run it - building teams, improving processes, solving problems and helping establish how Manna operates in Dubai.Key ResponsibilitiesBuild, lead and manage Ground Operations Crews, including recruitment, onboarding and staffing requirementsOversee daily operations, ensuring they run safely, efficiently and to Manna's operational standardsManage site performance and support the delivery of profitability and operational targetsManage staff rosters, annual leave, absence and day-to-day team requirementsOversee team training, assessments and ongoing developmentManage performance, provide regular feedback and set clear expectationsTrack and manage inventory, equipment and consumables to ensure the operation has what it needsMaintain the operational records, logs and reports required under Manna's UAE aviation authorisation, working closely with the Accountable Manager and Manna's Flight Operations and Compliance teamsSupport the mobilisation of the Dubai base and future sites, including equipment acceptance, site readiness and coordination with suppliers and contractorsAct as Manna's operational point of contact for site landlords, merchants and neighbouring occupiersSupervise and chaperone visitors, including regulators, partners and media, ensuring site protocols are followedCoordinate across departments and escalate operational issues to the appropriate teamsImplement operational changes and process improvements in line with Manna's change management processesWork closely with teams across Manna to support the successful launch and growth of our UAE operationsRequirements2-3 years' experience in operations, logistics, project management, consulting or another fast-paced environmentSecondary school certificate or equivalentA valid UAE driving licence, or the ability to obtain oneBased in Dubai or willing to relocateEligible to work in the UAE or to obtain a UAE employment visa with Manna's sponsorshipFluent written and spoken EnglishA proactive problem-solver who is organised, hands-on and comfortable taking ownershipA strong communicator who works well across teams and keeps things movingAble to complete any required pre-employment screeningEven Better If You HaveA bachelor's degree or equivalent in a relevant fieldExperience in drone/UAS operations, aviation, robotics or another safety-critical technologyExperience supporting commercial delivery, BVLOS operations, flight operations, ground crews or drone maintenanceA GCAA/DCAA remote pilot licence or equivalent civil aviation authority qualificationExperience operating in the UAE, including working with local authorities, facilities or other operational stakeholdersExperience working in regulated operational environmentsLeadership experience, with the ability to motivate teams and set clear expectationsA strong eye for safety, quality and operational excellenceMost importantly: you're someone who enjoys building, improving and getting things done. You're comfortable wearing different hats, taking ownership and getting hands-on when needed, and you're excited by the opportunity to help build a world-class drone delivery operation in Dubai.