Operations Support Associate - Healthcare
MCG Technologies · Islāmābād, Pakistan
Tailor my CV for this job — freeAbout the opportunityReports to: Operations Supervisor
This role focuses on delivering high-quality customer service while managing patient registration, appointment scheduling, and insurance coordination. By maintaining accurate patient information and supporting efficient workflows, you will play a vital role in enabling smooth healthcare operations and enhancing patient satisfaction.How You Will Contribute?Patient Interaction & Service ExcellenceRespond to appointment requests, phone calls, emails, and electronic messagesGreet patients with professionalism, empathy, and compassionAddress patient inquiries and resolve concerns in a timely and courteous mannerEnsure a positive patient experience at every touchpointPatient Registration & SchedulingAccurately register patients for appointments, procedures, and hospital admissionsSchedule, reschedule, and confirm appointments using the health record systemCollect and update patient demographic and insurance informationEnsure timely coordination of exams, procedures, and testsInsurance & Financial CoordinationVerify insurance coverage and obtain necessary pre-authorizationsExplain benefits and coverage details to patients when requiredCollect and process co-pays, deductibles, and other financial responsibilitiesMaintain accuracy and transparency in all financial transactionsOperational Support & CoordinationCollaborate with clinical and administrative teams to ensure smooth patient flowMaintain accurate and up-to-date patient records in the systemSupport day-to-day operational processes to enhance efficiencyPerform additional duties as assigned by the manager or supervisorCompliance & ConfidentialityMaintain patient confidentiality in compliance with HIPAA and organizational policiesEnsure adherence to healthcare regulations and internal proceduresHandle sensitive information with discretion and professionalismWhat Makes You a Great Fit?Bachelor’s degree in Healthcare Administration, Business, or a relevant fieldPrior experience in healthcare administration, patient registration, or customer service is strongly preferredKnowledge of medical terminology, insurance processes, and health record systems is a plusStrong interpersonal, communication, and problem-solving skillsAbility to multitask effectively in a fast-paced environment with strong attention to detailCommitment to patient centric service and teamworkWhat will fuel your success?Global exposure with real responsibilitiesSkill-based career growthStructured learning and mentorshipClear expectations and transparent processesCulture built on trust and respectGrowth oriented mind-setWhat perks and benefits do we offer?Health InsuranceLife InsuranceEOBILeave EncashmentSponsored CertificationsHow do we help you grow?At MCG Technologies, we build global careers through international exposure, structured professional growth, and a culture grounded in trust, performance, and inclusion. Our teams work in a client-aligned, collaborative environment that supports continuous learning, accountability, and career development. We empower professionals to grow skilfully while contributing to meaningful outcomes for international clients and partners