Operations Support Associate (Voice & Non-Voice)

About Tech Mahindra EgyptJoin Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers.As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.About the RoleWe are looking for enthusiastic and customer-focused Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless customer experience while maintaining operational excellence.Key ResponsibilitiesVoice SupportHandle inbound and outbound calls from customers.Resolve customer inquiries and provide accurate information.Deliver exceptional customer service while maintaining quality standards.Escalate complex cases to the relevant teams when required.Non-Voice SupportRespond to customer inquiries via email, chat, and ticketing systems.Process requests and update customer records accurately.Document customer interactions and case resolutions.Meet service level agreements (SLAs) and quality targets.Operations SupportFollow established processes, policies, and compliance requirements.Collaborate with internal stakeholders to resolve customer issues.Support continuous improvement initiatives and operational excellence.Meet productivity, quality, and customer satisfaction KPIs.QualificationsBachelor’s degree preferred.Fresh graduates are welcome to apply.0–1 year of experience in customer service, operations, or BPO environments is an advantage.Strong communication and problem-solving skills.Ability to work in a fast-paced, multicultural environment.Language RequirementsMandatoryEnglish Language Proficiency: B2 level or above (CEFR).Strong verbal and written communication skills in English.Technical SkillsBasic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).Good typing and written communication skills.Experience with CRM or ticketing tools is a plus.Strong attention to detail and accuracy.What We OfferProfessional training and development opportunities.Career growth within a global organization.Exposure to international clients and business environments.Inclusive, diverse, and collaborative workplace culture.