Operations Support Engineer

Job Title: Operations Support Engineer

Location: Riyadh, Saudi ArabiaDuration: Full-TimeJob SummaryResponsible for ensuring the smooth, secure, and continuous operation of systems.Provide operational support for hardware, software, and network-related issues.Perform Windows Server and Client installation, configuration, and maintenance.Review application and system logs to diagnose and resolve issues.Troubleshoot servers, workstations, and peripheral devices.Work in a live operational environment where system uptime and reliability are business critical.Required Technical SkillsStrong knowledge of:Windows Server (2019/2022/2025)Windows Client Operating SystemsExperience with:Windows Event ViewerApplication log analysis and troubleshootingHands-on hardware troubleshooting experience involving:PCsServersStorage devicesPower suppliesBiometric devicesScanning equipmentBasic networking knowledge:TCP/IPLAN/WANDNSDHCPFamiliarity with Active Directory administration.Experience using:Remote Desktop toolsIncident management/ticketing systemsMonitoring dashboardsPreferred SkillsMS SQL Server knowledge (basic queries and troubleshooting).ITIL-based Incident, Problem, and Change Management exposure.PowerShell or Batch Scripting experience.Experience supporting:Airport systemsBorder control systemsImmigration systemsSelf-service kiosksAutomated gate solutionsEducation & ExperienceBachelor's Degree or Diploma in:Computer ScienceInformation TechnologyElectronicsRelated disciplines1-3 years of experience in:IT OperationsTechnical SupportSystem AdministrationInfrastructure SupportPreferred CertificationsCompTIA A+CompTIA Network+Microsoft Certified: Windows Server AdministrationMCSA / MCSE