Operations Support Intern

We are looking for motivated and customer-focused candidates to join our 3-month Professional Internship Program.The internship is designed to provide hands-on experience in a fast-paced fintech environment while contributing directly to the quality of service we provide to our partners and customers.We are particularly interested in candidates who are customer-centric, adaptable, proactive, and comfortable working flexible hours, as our operations support partners across different schedules.Key ResponsibilitiesSupport partners and customers by responding to requests, questions, and operational issuesAssist in monitoring and following up on partner transactions and service-related issuesEnsure customer and partner concerns are properly documented, tracked, and followed through to resolutionEscalate complex or critical issues to the appropriate teamsContribute to improving the customer and partner experience by identifying recurring issues and suggesting practical solutionsAssist with operational reporting, data collection, and daily performance monitoringFollow established procedures while maintaining a high level of professionalism and customer careCollaborate with different teams to ensure partner issues are resolved efficientlyParticipate in assigned operational activities and projectsSupport other tasks required to ensure smooth day-to-day operationsRequirementsWhat We Are Looking ForThe ideal candidate should demonstrate:A strong customer-first mindset and genuine interest in helping peopleExcellent communication and interpersonal skillsFlexibility and willingness to work different schedules when requiredAbility to remain calm and professional when handling difficult customer or partner situationsStrong attention to detail and ability to follow processesProactive problem-solving skills and willingness to learnAbility to work effectively both independently and as part of a teamGood organizational and time-management skillsBasic digital literacy and ability to work with common digital toolsA positive attitude, resilience, and willingness to take ownership of assigned tasksQualificationsRecent graduate or final-year student in Business Administration, Management, Economics, Marketing, Computer Science, Information Systems, Communication, or a related fieldPrevious customer service, sales, operations, or fintech experience is an advantage but not mandatoryCandidates must be available for the full 3-month internship periodApplication Deadline: 20nd August 2026 at 11.59PM (Western African Time)BenefitsThis internship offers an opportunity to:Competitive monthly compensation allowanceInternet and communication creditDaily breakfast provisionGain practical experience in the fintech and digital payments industryDevelop customer service, operational, analytical, and problem-solving skillsWork directly with real business and partner challengesUnderstand how a technology-driven financial service operatesContribute to initiatives that directly improve the experience of our partners and customersBuild professional experience in a dynamic and collaborative environmentOur Ideal CandidateWe are not only looking for candidates with strong academic backgrounds. We are looking for people who are willing to learn, comfortable with change, customer-focused, and ready to contribute.If you enjoy solving problems, helping customers, working with people, and learning in a fast-paced environment, we would like to hear from you.