Operations Support Officer

Regional Operations Support Specialist — Western Markets PositioningThis role is mainly responsible for daily issue follow-up and service support for local users, hosts, and agencies in the Western Markets region (Europe & Americas Regional）, helping the regional team improve response efficiency, user experience, and local communication quality.Job ResponsibilitiesRespond to daily inquiries from users, hosts, and agencies, and follow up on issues related to platform rules, campaign rules, reward distribution, account issues, recharge/payment issues, and basic product usage.Support agency and BC recruitment, onboarding, livestream activation, and other resource expansion work.Assist with regional activities execution, including activities rule explanation, user/host registration support, reward progress follow-up, and collection of abnormal cases or feedback.Maintain basic communication relationships with local users, hosts, and agencies; regularly summarize common issues from local users and hosts; monitor changes in user/host sentiment and feedback; identify potential risks in a timely manner and report them to the manager.Complete other local customer service and operations support tasks assigned by the supervisor.RequirementsEnglish can be used as a working language; Spanish language ability is a plus.Familiar with the languages, cultures, and user communication habits of the Western Markets region.Experience in customer service, user operations, community operations, live-streaming platforms, online entertainment, or internet products is preferred.Good communication skills and strong service awareness; able to maintain a positive communication attitude and user experience while adhering to platform rules.Strong sense of responsibility and attention to detail; able to record, report, and follow up on issue-handling progress in a timely manner.Basic proficiency in spreadsheets and office software; able to complete issue records, list organization, and simple data feedback.Able to handle multiple tasks at the same time and remain patient with repetitive and detail-oriented work.Preferred QualificationsFamiliar with live-streaming/social entertainment platforms.Experience communicating with hosts, agencies, or users.Understanding of user habits, online entertainment consumption behavior, or the live-streaming ecosystem in the Western Markets region.