Operations Support Specialist

SGS Technologies, we are a software development and staffing company that doesn’t simply talk services – we accomplish them. With two decades of experience, we use a combination of latest technological knowledge, future-driven ideas, and specialized skills for multiple forms of IT requirements.Job Description:Hybrid role- Onsite 3 days per week Tower 4 St. Petersburg, FLOpportunity for extension or conversion based on attendance/performanceLaptop provided Job Summary: The Operations Support Specialist will play a crucial role in ensuring the smooth and efficient operation of business processes for the RIA & Custody Services (RCS) division within Client. Under limited supervision, uses specialized knowledge and skills obtained through experience and/or training to assist with a variety of operational procedures, troubleshooting issues, and implementing solutions to enhance productivity and workflow. Support will be offered through a variety of operational processes focused on billing and data entry.Key Responsibilities: Assist in the coordination and execution of daily operational tasks focused on billing and data entryProvide support to various departments, including RCS Service, RCS Finance, and RCS Client EngagementTroubleshoot and resolve operational issues promptlyMaintain accurate records and documentation of operational activitiesCollaborate with team members to improve processes and workflowsMonitor and report on key performance indicators (KPIs) to ensure operational efficiencySupport the implementation of new systems and technologies as neededCommunicate effectively with team members and stakeholdersEnsures appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc.)Special projects as assignedRequired Skills and Qualifications:Thrive in a fast-paced result driven culture; proactive and can work with a sense of urgency.Identify inaccuracies, trends, or misleading information during processing.Promoting effective coordination between multiple work groups and functional areas.Strong verbal and written communication skillsCultivating and maintaining effective working relationships.Demonstrated ability to quickly grasp new concepts and processes, adapting efficiently to changing environments and tasks.Identifying and resolving systemic and operational issuesProven experience in an operations support role or similar positionStrong problem-solving skills and attention to detailAbility to work independently and as part of a teamStrong organizational and time management skillsAbility to adapt to changing priorities and handle multiple tasks simultaneouslySkills:Bachelor's degree required and a minimum of 1 year of internship experience or corporate professional experience. Manager is open to recent grads.