Operations Technician

Operations TechnicianDubai | Salary up to AED 20,000I am working with a global organisation seeking an Operations Technician to provide hands-on technical support across live training environments and virtual delivery platforms throughout the META region.This role will focus on supporting event technology, AV systems, network infrastructure, and end-user IT services to ensure seamless delivery of in-person and online sessions.Key ResponsibilitiesSupport the setup and operation of technology solutions for regional eventsConfigure and troubleshoot network infrastructure including routers, switches, and Wi-Fi equipment.Install and support AV systems including projectors, conferencing platforms (Teams Rooms, Zoom, Webex), microphones and displays.Provide onsite technical support during live training sessions.Deliver 1st and 2nd line IT support across hardware, software, Microsoft 365, and endpoint devices.Support user administration, device configuration, onboarding/offboarding, and asset management.Troubleshoot LAN/WAN, connectivity, DNS, DHCP, and general network issues.Manage incidents, service requests, vendor coordination, and technical documentation.RequirementsExperience supporting IT operations, technical environments, or event technology.Strong troubleshooting skills across hardware, software, networks, and AV systems.Knowledge of Microsoft 365, endpoint management, and identity/access management.Understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)Strong communication skills with the ability to support technical and non-technical users.Arabic For this position you must have experience in IT operations, infrastructure support, and event technology.