Operations Transformation Intern

Brief DescriptionThe RoleThe Operations Transformation Intern will support strategic improvement initiatives focused on increasing efficiency, scalability, and service quality across our operations. This internship offers hands-on exposure to how operational challenges are translated into data-driven process improvements, automation opportunities, workflow redesign, and performance optimization projects.Working cross-functionally with Plant Operations, Transportation, Planning, and Customer Experience teams, the intern will help drive high-impact transformation initiatives that improve business performance and enhance the customer experience.What You'll DoSupport ongoing operational improvement and transformation projects across the organization.Document current-state workflows and identify process gaps, bottlenecks, and inefficiencies.Analyze operational KPIs and performance metrics to uncover opportunities for improvement.Assist with root cause analyses of recurring operational challenges and translate findings into actionable recommendations.Measure and evaluate the impact of transformation initiatives through before-and-after performance analysis.Partner with Plant Operations, Transportation, Planning, and Customer Experience teams to support project execution and implementation.Create project updates, dashboards, and leadership-ready presentations to communicate progress and results.What You'll BringCurrently pursuing a degree in Industrial Engineering, Business, Supply Chain Management, Operations Management, Data Analytics, or a related field.Strong analytical thinking and structured problem-solving skills.Advanced proficiency in Microsoft Excel.Interest in process improvement, project management, operations strategy, and business transformation.Excellent communication and stakeholder management skills.Ability to manage multiple priorities and collaborate effectively across teams.Experience with Power BI, SQL, process mapping tools, or related technologies is a plus.ValuesAt FreshDirect, we are looking for team members who demonstrate:Customer obsession and a commitment to service excellence.Curiosity and a continuous improvement mindset.Accountability and ownership of results.Collaboration across teams and functions.Data-driven decision-making and innovative thinking.What You'll LoveHands-on experience working on meaningful business transformation initiatives.Exposure to cross-functional teams and operational leadership.Opportunities to develop analytical, project management, and problem-solving skills.A fast-paced environment where your contributions can make a measurable impact.Salary$23.00 - $25.00/hourActual compensation will be based on factors such as education, experience, and location.Total Rewards & BenefitsCompetitive hourly payMentorship and professional development opportunitiesExposure to senior leaders and business-critical projectsValuable real-world experience in operations and supply chain transformationOur CultureFreshDirect fosters an inclusive, collaborative, and innovative work environment where team members are encouraged to bring forward ideas, challenge the status quo, and drive meaningful change. We believe diverse perspectives strengthen our business and help us better serve our customers.Equal OpportunityFreshDirect is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace that celebrates diversity and provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.