Ops Assistant manager (Roadside Assistance industry)

About The OpportunityA fast-scaling mobility solutions provider in the Roadside Assistance & Automotive After-Sales sector, we power 24/7 response networks across India—connecting drivers, service partners, and tech systems to deliver rapid, reliable on-road support. Our operations team ensures seamless dispatch, real-time coordination, and SLA-driven outcomes for thousands of roadside interventions daily. We’re hiring an Ops Assistant Manager to help scale our ground execution, process rigor, and field team performance.Role & ResponsibilitiesOversee daily dispatch operations—prioritize roadside jobs, assign service providers, and monitor response times across regional clusters.Track KPIs like first-response time, job closure rate, and customer satisfaction; identify bottlenecks and implement corrective actions.Coordinate with field technicians, tow trucks, and partner garages to ensure compliance with SLAs and safety protocols.Use internal dashboards and CRM tools to log incidents, update job statuses, and maintain accurate resolution records.Train and mentor junior ops coordinators on process adherence, escalation handling, and customer communication protocols.Participate in shift handovers, conduct daily stand-ups, and collaborate with tech and logistics teams to improve system efficiency.Skills & QualificationsMust-HaveCRM softwareDispatch systemsKPI trackingSLA managementField operations coordinationShift-based operationsReal-time decision makingIncident loggingPreferredExperience in roadside assistance or automotive service opsFamiliarity with mobile workforce management toolsBasic knowledge of GPS tracking or fleet management platformsBenefits & Culture HighlightsWork in a high-impact, mission-critical team with direct visibility to leadership.Access to performance-linked incentives and rapid career progression paths.Be part of a tech-enabled, customer-obsessed culture focused on saving time—and lives—on the road.Skills: management,access,customer,crm,ops,automotive,roadside assistance,operations,road,adherence