Order Assurance Coordinator
EcoEnclose · Louisville, CO
Apply & track with Apply EdgeWe serve forward-thinking businesses who ship, box, wrap, and tape – helping them minimize the environmental impact of their packaging. We do this by working with the world’s best packaging suppliers, innovating towards better solutions, and delivering more sustainable options + logistics excellence to our customers. We seek energized problem-solvers who want to do good business and do good. The RoleAs our Order Assurance Coordinator, you'll own the journey of roughly 90% of our custom printed orders - from approved proof to the customer's dock. You'll project manage each order through production, keep our partners accountable to their committed lead times, and make sure our reps and customers always know exactly what to expect and when.When something goes sideways: a delay, a print defect, a missed spec - you'll lead the quality resolution and get it right for the customer. You'll sit at the center of our Customer Success, Creative, Back of House (BOH), and Sales teams, and report to the Assurance lead.This is an entry-level role with real ownership and a clear path to grow.What You'll DoOn-time deliveryProject manage custom printed orders from proof approval through production, shipping, and deliveryTrack every order against the partner's committed lead time and flag risks before they become delaysHold print partners accountable to stated lead times, follow up proactively, and escalate when commitments slipOrder assurance and customer expectationsSet clear, accurate expectations with customers at the start of production - and keep them current until deliveryPartner with Customer Success and Sales so customer-facing teams always have up-to-date order statusCoordinate with Creative on proof and file questions that affect production timingPartner quality and performanceLead our weekly QC meeting, reviewing outrun samples from print partners and documenting findings and follow-upsGather partner data and build the presentations for partner performance reviewsOwn the partner scorecard data, keeping on-time, quality and proofing metrics accurate and currentQuality resolutionsOwn quality issues on assigned orders: gather details, document the issue, work with partners on root causeDrive resolutions (reprints, credits, replacements) quickly and communicate outcomes clearlyCapture patterns in quality issues and bring them to the weekly QC meetingCross-team coordinationWork daily with Customer Success, Creative, BOH, and Sales to keep orders movingKeep order records and project boards accurate so anyone can see where an order standsHow success is measured95% of custom printed orders delivered on time95% of orders delivered error-freeSpeed and quality of issue resolutionCustomer satisfaction on assigned ordersMaintains our core value behaviors consistently (CVBs)Who You AreYou move with urgency. A late order bothers you, and you act before you're asked.You sweat the details. You catch the wrong date, the missing spec, the unanswered email.You manage your time well. You juggle dozens of open orders, prioritize what matters most, and keep nothing from falling through the cracks.You communicate clearly and directly. You hold a partner to a commitment and reset customers' expectations — both with respect.You like solving problems. When something breaks, you dig in, find the fix, and help prevent it next time.What you bring0–2 years of experience in project coordination, operations, customer service, logistics, or a related field (internships count)Strong organization and follow-through; comfortable tracking many moving parts at onceComfort with Google Workspace and project management tools (we use Monday.com) — or eagerness to learn fastBonus: exposure to printing, packaging, manufacturing, or supply chainOur Core ValuesWe hire for values first. Here's how ours show up in this role:Excellence: Orders arrive on time and right. You own the outcome, not just the task.Leaders: You take initiative, hold partners accountable, and raise risks early.EcoAllies: You care about our mission and help brands succeed with sustainable packaging.Positive Energy: You stay calm and constructive when production gets hectic.Communicate Clearly & Directly: Customers and teammates always know where an order stands — no surprises.Growth & What We OfferThis role is a launchpad. You'll learn custom print production, partner management, and order operations from the inside. Strong performers can grow into assuring larger accounts and partner ownership, Assurance leadership, or adjacent paths within the company.Competitive Entry Level Compensation: $55,000 - $65,000 OTEHybrid work environment, with three days in office401k plan with company matchingHealth insurance, including medical, dental, and visionGenerous paid time off (PTO) policies11 Paid holidays: 7 federal holidays as well as the business days between Christmas and New Year’s DayLife Insurance, Short-term and long-term disability benefitsOpportunities to contribute to sustainability and be part of an eco-focused missionA close-knit, collaborative team environment with a culture of growth and development