Order Management Lead

IDR is seeking a Order Management Lead to join one of our top clients in Fort Worth, Tx. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!Position Overview for the Order Management Lead:The Order Fulfillment Lead oversees daily order processing and fulfillment operations, ensuring accurate, timely deliveries while coordinating with customer service teams, third-party logistics providers, and internal stakeholders. The role focuses on monitoring operational performance, resolving order issues, maintaining ERP system accuracy, and ensuring compliance with company policies. It also drives continuous improvement initiatives to enhance customer satisfaction, operational efficiency, and service quality.Required Skills for the Order Management Lead:5+ years of experience in order fulfillment, customer relations, or supply chain operationsStrong knowledge of O2C processes, including order management, claims, returns, and customer serviceExperience managing outsourced service providers, BPO teams, and third-party logistics partnersProficiency in ERP and reporting systems, including SAP, Oracle, Excel, and Power BIProven experience in process improvement and compliance, preferably within the CPG or pharmaceutical industryWhat’s in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organizationClose-knit and team-oriented culture Why IDR?20+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your successMedical, Dental, Vision, and Life InsuranceClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row