Order Management - Oil & Gas / Energy

Job Title - Commercial Project Assistant- Order ManagementType – ContractWork Location: DubaiSalary – AED 10000Key Responsibilities• Accounts Receivable & Collections: Follow up with customers on outstanding invoices and payments; maintain collection trackers; coordinate with Finance on account status, discrepancies, and payment updates.• Order Management: Process customer orders accurately and on time; monitor order status from receipt through fulfilment; coordinate with relevant teams to resolve order-related issues and ensure customer requirements are met.• Logistics Coordination: Coordinate with logistics, warehouses, freight forwarders, and other relevant parties;monitor shipment progress; track deliveries and communicate updates, delays, or exceptions to customers andinternal stakeholders.• Customer Coordination: Maintain professional communication with customers regarding orders, delivery status, documentation, payment follow-ups, and general commercial queries.• Commercial Administration: Prepare and maintain commercial documents, trackers, reports, and records; support quotations, order documentation, invoicing coordination, and other administrative activities as required.• Internal Stakeholder Management: Work closely with Sales, Finance, Supply Chain, Logistics, Operations, and other internal teams to ensure smooth order-to-cash and customer service processes.• Data & Reporting: Maintain accurate records in ERP/CRM systems and Excel; provide regular updates on outstanding receivables, open orders, shipments, and other commercial activities.Requirements• Bachelor's Degree or Diploma in Business Administration or a related field.• Minimum 4 years of Previous experience in commercial operations, order management, customer service, sales administration, logistics coordination, accounts receivable, or a similar role.• Experience in the Energy, Oil & Gas, industrial, trading, engineering, logistics, or B2B environment is preferred.• Strong organizational and follow-up skills, with the ability to manage multiple orders, customers, shipments, and deadlines simultaneously.• Comfortable communicating with customers and coordinating with multiple internal and external stakeholders.• Strong attention to detail and a structured approach to documentation and record keeping.• Good working knowledge of MS Office, particularly Excel; experience with ERP/CRM systems is an advantage