Order Management Specialist I

Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for an Order Management Specialist to join our Customer Service team in Wylie, TX.As an employee of Carlisle, you will enjoy the following benefits:Day 1 coverage for medical, dental and vision insuranceLife and Accidental Death & Dismemberment insuranceLeave and disability income protectionEmployee Assistance Program (EAP)Health Advocate and insurance concierge servicesPaid Time Off – paid sick days, paid vacation days and 11 paid holidays annually401(k) retirement savings plan with company matchEmployee Stock Purchase PlanFlexible Spending Accounts for medical, dependent, & commuter expensesEducational Assistance Program (tuition reimbursement) for employeesJob SummaryThis position is the primary liaison between divisions of Carlisle and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing – and being a pleasure to do business with throughout. The OMS is also the customer’s primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.Duties And ResponsibilitiesHandles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs.Works with colleagues in inventory and production planning to source material forReviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed.Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors.Creates a strong relationship with customers, representatives, and regional