Order Management Specialist (Immediate Joiner 2+)

Profile- ORDER MANAGEMENTJob Location-BangaloreImmediate Joiners OnlyRotational Shifts, Cab AvailableExperience Reqd-2-5years, Package-4 to 5.5lpaExpertise Preferred Order Management /Q2C/S2FResponsibilitiesManage end-to-end customer order operations.Process and validate customer orders, requests and transactions within SLA.Work on SAP and Salesforce.Manage and close Salesforce cases within defined timelines.Handle customer returns and defective claim validation.Investigate chargebacks and order/delivery discrepancies.Support Credit/Debit Memo activities and maintain proper documentation.Prepare operational reports and perform data validation.Escalate exceptions, system issues and non-standard requests.Identify recurring issues and support process improvement & automation.Participate in training, knowledge transfer and customer governance meetings.Maintain SOPs, trackers and process documentation.QualificationsGraduate with 2–3 yearsRequired SkillsStrong experience in Order Management / Order-to-Cash (O2C).Hands-on experience with SAP.Experience with Salesforce preferred.Good knowledge of Order Processing & Order Validation.Experience in Returns, Defective Claims & Chargebacks.Understanding of Credit/Debit Memo processes.Good knowledge of SOP, SLA, Reporting & Data Validation.Strong communication, problem-solving and stakeholder management skills.Immediate Joiner / Short Notice candidates preferred.Preferred SkillsOrder Management | O2C | SAP | Salesforce | Order Processing | Returns | Chargebacks | Credit/Debit Memo | SLA | SOP | Data Validation | Customer ServicePay range and compensation packagePackage-5.5lpa Experience-2.5yrs +Equal Opportunity StatementWe are committed to diversity and inclusivity.