Order Taker

Company DescriptionWe are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.Salaries And BenefitsCompetitive SalaryDuty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaksVacation tickets /benefits provided by the hotelMedical Insurance ProvidedJob DescriptionAnswer in-room dining calls promptly and courteouslyTake and accurately record guest food and beverage ordersConfirm room numbers, order details and special requestsAssist guests with menu selections and provide recommendationsExplain menu items, ingredients and available options when requiredEnter orders accurately into the POS systemCommunicate dietary requirements and allergies to the kitchen teamCoordinate with kitchen and service teams to ensure timely order deliveryFollow up on orders to ensure guest satisfactionHandle guest inquiries, requests and complaints professionallyPromote additional food and beverage items where appropriateMaintain accurate order records and guest preferencesFollow hotel service, hygiene and safety standardsMaintain a professional and friendly telephone mannerQualificationsHigh school diploma or equivalentPrevious experience in in-room dining, room service, food and beverage or a similar hotel roleGood knowledge of food and beverage products and service standardsExcellent verbal and telephone communication skillsGood English communication skillsBasic computer and POS system knowledgeStrong customer service and interpersonal skillsExcellent attention to detail and order accuracyAbility to work effectively under pressure in a fast-paced environmentProfessional appearance and positive attitudeAbility to work flexible shifts, weekends and public holidaysAdditional language skills are an advantageFoster an inclusive environment where every individual feels valued and respectedCreate an environment where colleagues are empowered, supported and recognized