Organizational Excellence & Quality Manager

We are seeking an experienced Institutional Excellence & Quality Specialist to lead and support our institutional maturity, quality management, and performance improvement initiatives.The ideal candidate must be a certified King Abdulaziz Quality Award (KAQA) and EFQM assessor with hands-on, practical experience conducting organizational excellence assessments, identifying structural gaps, and driving transformation initiatives—particularly within Saudi Arabian government or semi-government contexts.RequirementsInstitutional Excellence & AssessmentConduct comprehensive institutional maturity and excellence assessments utilizing KAQA and EFQM frameworksEvaluate organizational performance against international and national excellence criteriaIdentify performance gaps, operational weaknesses, and strategic improvement opportunitiesDevelop actionable improvement roadmaps, action plans, and transformation initiativesPrepare the entity for national excellence awards and external accreditation assessmentsFacilitate strategic assessment workshops, focus groups, and executive review sessionsQuality Management & ComplianceOversee and maintain Quality Management Systems in alignment with ISO 9001 standardsPlan, execute, and monitor internal and external quality auditsManage non-conformities, root-cause analyses, and corrective action plansDesign and update quality frameworks, organizational policies, standard operating procedures (SOPs), and governance modelsEstablish performance measurement, reporting mechanisms, and KPI dashboards